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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Please please NEVER BOOK TICKETS THROUGH THIS FRAUDE WEBSITE. I book my tickets i called them 11 time they kept on hanging up on me n promise to call me they never called me back
Possibly, no THE worst customer service I have ever come across and I will never use eDreams again! *******454
Everything was good really quick and I hope everything will be fine
Dear Kimberly E.,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
Bad response against my request to cancel the trial prime which i insist to subscribe
Usually expedia and other travel sites allow 24 hrs cancellations
Flight delayed but overall a great service. Cheap, booked online 3 days before.
Dear Kimberly E.,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
Dear Mario C.,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
It was all easy to follow and execute and went smoothly and logically
Dear Hillel M.,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
It seems fine, and it would be great after finishing my travel.
Dear Abdul Awal Md N.,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
Using eDreams often and they have been providing all my ticket in timely manners beyond my expectations and also have been enjoying discounts every time I do booking.
Dear Ferdinand N.,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
Edreams has always the best options. Comparing to other site has the best prices most of the time
Dear Daniel O.,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
Interesting, but the idea of a little fair, until you got a good Gacha club on my membership OK $69 more
Thanks for lie to me all this time to say that U will Refund the money U take from my Account. I been waiting your Promise since March 9th, and after view month, now U say my Tickets can't Refund and U asking Me to deal with KLM about That. How can U asking Me to Deal with KLM, I do the payment to your company EDream, your Company is take my payment not KLM.
If U want to steal, at least don't steal from people who are less able and are in misfortune. Their tears will become KARMA for U and your Family. ( I don't want to gife u any star, but I have to, becouse without star U don't submit my review)
Dear Eliahu G.,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
For my the best service fast and good and i never change this service thank you
Dear Aminta D.,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
I will fill out this form AFTER my flight, as booking a flight is not taking the flight. When the entire process is over, that is the time to evaluate it
I would say the receipt should go instant with a reservation confirmed. Also, some interactive customer support and not auto booth Kris. The airline confirmation reference number didn't not matched with the Airline company. Please make sure to give a proper reference code.
Long time vacation i have to had with help of edreams
Dear Gvantsa K.,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
It has been very smooth! I have booked easily and 3 trips in past 2 days!
Dear Keri J.,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Kamunga L.,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service