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eDreams

3.9

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From the business

eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.


edreams.com
Founded in 1999
Madrid, Madrid, Spain
+544
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eDreams Reviews Summary

The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 3 days

We monitor reviews for authenticity

KR
2 reviews
0 helpful votes
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Easy to navigate site.
June 22, 2022

It was easy to book a flight. The prices for my flight was so affordable.

Date of experience: June 22, 2022
Dina A. eDreams Rep
over a year old

Dear David M.

Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.

Sincerely,
Customer Service

South Africa
1 review
0 helpful votes
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Scammers and crooks
July 22, 2022

Do not use this company ever they pretend to make flight bookings. Luckely I was able to stop the funds from clearing now all of a sudden they are able to supply me with booking ref nr etc etc. The booking was supposedly made on the 20th June after numerous attempts on my part to obtain the booking information from them. Nothing happened. They only respond when you review. Now that I was able to prevent the funds from clearing. I received booking ref on the 4th July. Dont trust them they are thieves

Date of experience: June 22, 2022
Israel
1 review
0 helpful votes
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Wow
June 22, 2022

Amazing beautiful sensational great awesome extraordinary

Date of experience: June 22, 2022
Dina A. eDreams Rep
over a year old

Dear Fadi M.,

Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.

Sincerely,
Customer Service

Canada
1 review
4 helpful votes
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Buy your ticket from the airlines directly and save yourself the hassles and grief that this company will bring you. I purchased my airline ticket and premium insurance. I had an emergency and tried to cancel 26 hours in advance and it was not honored. There cancellation policy is 24 hours. They ripped me off $750 USD.

The will lie to you just to get your money. Use a travel agent, another company not associated with them or book directly yourself and put them out of business.

Date of experience: June 22, 2022
Ireland
1 review
0 helpful votes
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My trip.
July 22, 2022

My experience was mostly good.The only exception was trying to book an internal flight in Tanzania which was advertised as a certain price but jumped just before final payment. Very frustrating. Also having to sign into Premium is just a way of adding extra charges

Date of experience: June 22, 2022
Denmark
1 review
0 helpful votes
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Nemt og hurtigt
June 22, 2022

Nemt at finde rundt på booking, til vældig gode priser. Mange afgange.

Date of experience: June 22, 2022
Nevada
1 review
0 helpful votes
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Cheap flights
June 22, 2022

Never paid over 80 bucks for a round trip flight! Clutch app.

Date of experience: June 22, 2022
Dina A. eDreams Rep
over a year old

Dear Kenneth R.,

Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.

Sincerely,
Customer Service

Georgia
1 review
0 helpful votes
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It is good
June 22, 2022

It was good experience with right information also there was a good discount so I like it and I will recommend it soon

Date of experience: June 22, 2022
Dina A. eDreams Rep
over a year old

Dear Riwan S.,

Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.

Sincerely,
Customer Service

Texas
1 review
0 helpful votes
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Excelente customer service
June 22, 2022

I love this website, the prices are great and the last minute deals you can't say no to them

Date of experience: June 22, 2022
Dina A. eDreams Rep
over a year old

Dear Maria R.,

Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.

Sincerely,
Customer Service

Libya
1 review
0 helpful votes
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High quality services
June 22, 2022

It was very easy and fast booking process and care.

Date of experience: June 22, 2022
Dina A. eDreams Rep
over a year old

Dear Mohamed H.,

Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.

Sincerely,
Customer Service

Greece
1 review
0 helpful votes
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PLEASE MAKE SURE THAT YOU SEND ME ALL 4 TICKETS. I AM MISSING THE TICKET FOR ROUMPINI PANAGIOTAKI KJF9L6 Your booking is confirmed! (reference: *******493)

Date of experience: June 22, 2022
India
1 review
0 helpful votes
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Very bad experience in madrid they didnt give me my boarding pass so I had to wait there 2 hours finally they gave me manual boarding pass and in malaga flight stopped more than five hours and they flied plane 1:30pm, for this reason my next flight pick last moment because of flight get too late and next flight from Abu Dhabi to jaipur too very bad experience they did not load my luggage finaly I did not recieve my luggage.

Date of experience: June 21, 2022
Uruguay
1 review
0 helpful votes
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Gracias por enviar todo
June 21, 2022

Vi oportunidad en internet pero no estaba calro el tema del costo por suscripcion, cuando lo vi decidi que no me interesa porque no viajo lo suficiente como para pagar una suscripcion.

Date of experience: June 21, 2022
Indiana
1 review
0 helpful votes
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No baggage, no seat
July 21, 2022

Navigating the air flights was seamless. We made a pretty bad mistake but didn't find out until order already processed. We were worried that we were stuck! We weren't; it was taken care of and we booked another flight.
Gave it a 3 because I want an assigned seat beside my husband on this long flight and you can do that at the airport you also tell how many bags at the airport! What if they can't handle our 4 bags? A 5 would have been given except for these two obstacles!

Date of experience: June 21, 2022
GB
1 review
0 helpful votes
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A criminal agency
July 21, 2022

Will defraud you in your time if need. During a bereavement this company took my money and then did not reschedule my flights. Lied to me several times and wasted my time. However they will be exposed

Date of experience: June 21, 2022
BO
1 review
0 helpful votes
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Thank you!
June 21, 2022

After too much time, my mother will visit my brother in Canada. Edreams helped us to make it possible

Date of experience: June 21, 2022
Dina A. eDreams Rep
over a year old

Dear Bernarda V.,

Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.

Sincerely,
Customer Service

Puerto Rico
1 review
0 helpful votes
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Good
June 21, 2022

Es buena pero la oferta qué me ofrecieron de Amazon no la puedo usar y me van a comprar algo qué no tengo acceso a ello

Date of experience: June 21, 2022
Slovenia
1 review
0 helpful votes
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Excellent
June 21, 2022

Everything ok, I am glad to tell you, that I am satisfied with your service because it is quick and really the best.

Date of experience: June 21, 2022
Dina A. eDreams Rep
over a year old

Dear Romana J.,

Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.

Sincerely,
Customer Service

Pennsylvania
1 review
0 helpful votes
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Cancelled flight
July 21, 2022

My flight from Pittsburgh to Berlin was canceled last Thursday by the airline. Since then I have called every day to try to reschedule. I was promised that it would be rescheduled to June 22 which was the earliest they could get the flight rescheduled. They always promised that the back office will give me a call and confirm rescheduling. When I call this evening which is my call number eight since the flight was canceledThe agent mentioned that there's only one seat left on that flight and they will call me back in two hours. I'm very frustrated that this issue is not solved before this especially that I have called so many times and that the airline canceled the flight. I just need this issue solved as soon as possible. Thank you

Date of experience: June 20, 2022
Texas
1 review
0 helpful votes
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Simple
June 21, 2022

It was right to the point and simple to follow directions.

Date of experience: June 20, 2022
Dina A. eDreams Rep
over a year old

Dear Ruth G.,

Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.

Sincerely,
Customer Service