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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Lot of sites and offers. E DREAMS was tbe best. Congratulation
Dear Hesham E.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I found a good deal and I took it, it was easy, well but confusing with some extra services that I had to get rid off cuz they were expensive and I wasn't asking for them
Dear Jaime R.,
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Sincerely,
Customer Service
I like it it's very comfortable and clean the cheer. And you can feel comfortable
Dear Abdulrhman A.,
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Sincerely,
Customer Service
I got flights at discounted rates from all sites. And fastest site to give me booking details
Dear Saral B.,
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Customer Service
Price was good. It was easy to complete my purchase. Have to pay for extras, like seat selection.
Dear Paul T.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
שילמתי עוד 50 דולר על מזוודה של 15 קילו לא נתן לי האתר להוסיף מזוודה בהזמנה אפילו יכולתי לעשות את ההזמנה דרך אתר אחר אבל העדפתי אותכם ושילמתי בשדה תעופה על המזוודה. וזה לא בצדק!
First time to use eDreams to make complete travel books. Great first experience. I do nor need a travel agent anymore!
Dear Fredrick C.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Maia G.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Not very pleasant because the system has changed the price during the operation
I have only just booked flights at the end of the trip I will be able to tell better
Everything was very clear, I could understand 100%!
Dear Alice A.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Rita A.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Amir A.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Got a Frontier ticket thinking it was directly from Frontier but its cool.
Dear Heidelite R.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
サービスはとっても早いです！スタッフのみんなさんどうもありがとうございますまた今度よろしくお願いします
I hope everything will be ok... still waiting for the tickets. Hopefully ill go to amsterdam
For the past two years (since COVID prevented our family's July 2020 holiday from taking place) I've been struggling to get a refund, credit and/or flights re-booked. I've contacted and followed up with Edreams every two to three months only to be met with silence, dishonesty and empty promises. Just utter disappointment! I finally received an email however stating that our tickets are now cancelled, non refundable and non transferable because we were supposed to take action and rebook within a year of flights being cancelled! Are you kidding me? Check your email and phone records and you might then recall how hard I tried to rebook those tickets; I have plenty of email evidence and recorded phonecalls… I'm so heartbroken that such an organisation can think that they can lie, cheat and just excuse themselves from stealing just under $5k from us, we are just one innocent family who saved so hard to take a break from the stresses of life only to be met with greater unwarranted stress, I'm sure there are numerous families out there who are going through the same terrible ordeal. EDreams shame on you and thank you for sending me to seek medical help for the anxiety and sleepless nights!
Stay away! Don't do business with this company, it's a scam!
Customer service is horrible (my worst customer service experience so far).
They overcharged and were not able to provide a brake down receipt for their charge.
Payed for the seat selection, called airline to confirm, they said no seats were included.
Didn't get a refund for that. Also they messed up baggage selection.
Had to pay twice!
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Day A.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service