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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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DO NOT USE eDREAMS. Their customer service agents strongly misled me/wasted my time and money by telling me explicitly by phone that they had the ability to, based on the terms of my trip, get me a refund for a flight I had to change... all I had to do was booked my new flight online first, then call them back.
So I did. I booked the new flight, then called back, waited 20 minutes, and the next agent told me he initiated my refund and, again based on the terms of my trip, I should receive the refund in 10 days.
A few hours later, I receive an email saying eDreams cannot actually process my modification or cancellation, that I should directly contact the airline, and that they can't guarantee a refund.
What a waste of time and money.
As I work as freelance courier- on commission basis - it is imperative to get the my work done as soon as possible- it was reasonably easy to purchase the ticket - and I had to make sure that I had enough time to take my my second flight back.
Dear Costas G.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Was quick and easy, and confirmation was sent promptly.
Dear Elizabeth K.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Muy safisfecha en pocos días puede encontrar un boleto a un buen precio gracias.
It was a fast booking in a short period of time but in general it was very good experience. Fast and correct service.
Dear Fredi P.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Excellent best thing that happened on my birthday weekend
Dear Alfred A.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
We were very happy to make our Booking.com with eDreams and i hope everything will Go well. Thanks for your assistance and help.
Dear Philippe R.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
2 month before I had travelled to Italy I had a good experience with your service. Customer service is for me is excellent as well as my travel itinerary and fare is negotiable and cheaper. I wish this service in my future too.
Dear Terrin J.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Very easy to book! I have never used this site before. Am looking forward to good deals again
Dear Nicholaus K.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I don't think much needs to be said here as the other reviews have really captured the issues.
If you want to know whether or not you should book with Edreams, read the reviews below and notice 2 things:
1) the only positive reviews are either from customers who booked a simple flight with no issues, or are so obviously fake, written by staff - mostly with poor English that reads as though its part of a marketing campaign.
2) Edreams only responds to the positive reviews. Not a single word is said to anyone who has had a bad experience, they are entirely ignored.
If you are thinking of booking with Edreams, you'd better be feeling lucky. If anything goes remotely wrong with your flights (which is more and more common these days in the post pandemic age), I guarantee you will be without a flight, a refund, or both.
This is how it works - you have a problem so you call up. The person you speak to asks you security questions. Then they read your itinerary to you and ask you what the issue is, so you explain. That person transfers you to another person in a different team, who asks you security questions, and reads your itinerary to you, then asks you to explain the problem, and transfers you to a third person. That third person asks you security questions, reads your itinerary to you, you explain the problem to you. The third person then raises a "priority" task for "the team", and promises you a call back in 24-72 hours to resolve the issue.
Spoiler alert: the call back is never, ever received.
As if that isn't infuriating enough, they will also all repeat the same empty platitudes over and over again which are both condescending and irritating.
Another one of their favorite tricks after you've gone through the above process is to lie to you and tell you that the team tried to contact you, but you didn't answer, so they check your phone number. Its all a script, you will never win.
In Summary - STAY AWAY FROM THIS BUSINESS. IT IS A SIMPLE MONEY GRAB AND YOU WILL BE RIPPED OFF. THE STAFF ARE ALL INSTRUCTED TO LIE TO YOU AND HAVE NO INTEREST OR INTENTION OF REFUNDING YOU OR RESOLVING YOUR PROBLEM.
Don't make the same mistake thousands of others have
Good experience good place good people great service
Dear Rinnelle N.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Okay, not the greatest. Done more so based on emergency last minute basis. Wasn't the best price. It was what was available last minute.
Did not confirm booking on 1st leg of flight; wouldn't cancel 2nd leg of flight, no refund 8 days later
It was a great experience using eDreams. Great deals and good service.
Dear Javian D.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Haven't gone on my trip yet, but hope all goes well.
Dear Sibyl B.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Ledjo B.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Povoljno, brzo i efikasno. Jako sam zadovoljna brzinom rezervacije i kupnje avio karata. Preglednost stranice i sve informacije jako jednostavno prikazane
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jelena K.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service