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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Was ok alright fair no big deal. Didn't get a customer service telephone number.
I bought several tickets for the same day and same flight for several friends, all using my account. Prices were erratic as the days went by, not necessarily in increasing order as the days went by. The last shown price in your web site is more than 500% more expensive than the one offered in the flight company web site.
Dear Kazi R.,
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Sincerely,
Customer Service
Very good experience
Will definitely book future ticket's
Dear Sadaram M.,
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Customer Service
I will see how it goes and then I will comment. I can comment before I fly.
Dear Malik A.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Susan H.,
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Sincerely,
Customer Service
Booking went smoothly, all seems to be OK, response by email very correct
Dear Freddy V.,
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Customer Service
It is extremely disappointing. I booked a flight with ref no: *******8196... till the booking is complete tes of e mails kept popping up. In the e dreams sight i had opted for baggage allowance for two ways and in actual airline ticketing is showing check in baggae only one way. The air line is telling contact your booking agent and E dreams no way to conatct,. It is ridiculoius and the time wasted is not worth the saving... not even one phone number that can be contacted
Very good but slightly complicated to follow for a first time user
Dear David B.,
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Sincerely,
Customer Service
Me llego la confirmación pero la app sigue saliendo en proceso y no se actualiza
We will be there on 01. 09. 22 night. We will make the payment after receiving it
Dear Darshan S.,
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Sincerely,
Customer Service
Best price among others
The booking and payment is easy.
Dear Ayodele J.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Ariz G.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
First and good experience for me. I would recommended for those persons.
Dear Tankari A.,
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Sincerely,
Customer Service
Easy to manoeuvre through the website and feedback was clear. Thank you
Dear Nathalie L.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Overall, good price for the ticket. However, many options are offered and makes the experience slow. When purchasing a business class ticket I don't think that I need to pay extra for choosing a seat... but this is part of the program at the site.
In addition - I booked the ticket for my daughter, so from today the system will address me as her (couldn't find a way to register with my name as it used her first name from the booking...)
And last - I realized that eDreams don't work with Delta airlines... it is a one I need to use often...
A bit too rushed for an indecisive, slow-thinking traveller.
Edreams gave me the chance to get a flight for a decent price at a short notice
Dear Iyaz N.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Booked and paid for flight with e-dreams. Tried to cancel the flight. E-dreams said contact airline. Airline said contact third party (e-dreams). E-dreams didn't want to know. All I wanted was an e-mail to give to my insurance company that there would be no refund. E-dreams refused to help. I will NEVER use again.
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Dear Eduardo B.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service