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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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EDreams cheated on us not paying in refund for ticket cancelled. Highly manipulative. Do not ever ever purchase through eDreams. A real fraud. They respond saying check personal email which is a hoax again.
SELL DODGY FLIGHTS, DONT COMMUNICATE OR CARE AND WILL STEAL YOUR MONEY AND BLAME THE AIRLINE THEY BOOKED YOU ON SAYING IT IS THEIR FAULT A REFUND HAS NOT BEEN PROCESSED.
TIME THESE THIEVES GET WAT THEY DESERVE, HOPEFULLY JAIL TIME AND MILLIONS OF DOLLARS IN FINES
Dear Nino L.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Fine in general, Fine in general, Fine in general, Fine in general, Fine in general, Fine in general, Fine in general, Fine in general, Fine in general, Fine in general,
Dear Hyun Woo H.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Do yourself a favour, and don't bother booking through these. The anxiety and stress they've caused from unresolved cancelled flight changes, no/poor customer service other than a bot, no response on social, paid baggage not added to our tickets and worst of all: handing our card details over to the airline to take the same payment twice. Promised to give the money back, but never did… that was 6 months ago. Please be warned to steer clear of this company and just book direct.
I called the help desk to confirm the flight because I didn't receive confirmation email for my daughter and the person who answered the call said everything is online you can check it and hung up
Overall my user expirience was good. I had some problems with my credit card, due to the Prime discount.
Dear Klavdija M.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
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During the date search itself, the price for the term that I already looked at within 10 minutes increased. It probably had more views or I chose that date more than once but it's bad that the price increased by 50%
I booked a flight with e-dreams earlier in the month... was a disaster and still not straightened out $$$
But the flight I booked on 8/31/2022 seemed to go very well!
Very easy and friendly website and booking experience - many options with dates based on my search criteria
Dear Raz H.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I chose eDreams because I found that edreams offers the cheapest ticket prices compared to other agents. But it's very disappointing that when I finished making the reservation, the ticket price was charged in US dollars whereas when looking at the offer, the ticket price was in Malaysian Ringgit. The ticket price became more expensive than I expected when the fee was charged in US Dollars. I feel cheated.
Geboekt zonder problemen op een late nacht met plezier
Still waiting for my refund or even change of date flight but they keep of ignoring me. I have booked flight before covid and up to now i still dont have a resolution. Airlines cancelled the flight. Whenever i talk to agent, they said wait 3 days for email or call but nothing. This is since April 2020... (Now its Sep 2022). I have been very patient but this is so frustrating already. Dont book with them!
My main concerns are
01. Why edreams do not take any action after getting my RT-PCR Positive
02. I travel to cochin-india airport check-in counter based on edreams booking confirmation emails ( why edreams and airlines do not have any link in my ticket cancelled by airlines?)
Dear Anes R.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Excellent, brilliant service. I recommend to all of u this company
Dear Gurami M.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I'm not happy with my first time experience here. As I mentioned to my previous comment it is the responsibility of this site to indicate how much the total payment in currency where the customer lives. So I was surprised of the deduction to my card.
I have not yet travel to decide its good or not. So let travel first then leave my comment
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Marko P.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service