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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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I intend to travel, I like you continue with me, thank you
Dear Maria R.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Very good very good excellent no other than any booking through online and it's very affordable.
Dear Marina D.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
My booking was Fast and no hidden charges. Very accommodating
Dear Rachel R.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I haven't boarded my flight yet but I expect a good
Dear Layton S.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Your website was so easy to follow that it made booking super
Dear Jenette K.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
They said I still have to check in with the airline to get a boarding pass. Iam use to having it before I go to the airport, that's inconvenient for me.
At the end of the buying process you are forced to buy edreams prime to get the price that was initially offered. This feels like a dirty trick. An unpleasant surprise.
Nobody to talk with. I did not find the aprove that I order a suitcase
It was ok dealing with your company and on time from Dubai till Lebanon tilling
Dear Rawah K.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Nooit meer E-Dreams, wij hadden een rechtstreekse vlucht geboekt Amsterdam-Bangkok met EVA air als vliegmaatschappij koste €741,- p/p scherts mijn verbazing dat wij een ticket kregen met Jordanian air met een 4,5uur tussenstop e. Dreams totaal onbereikbaar uiteindelijk het Europeese Consumenten Centrum ingeschakeld en uiteindelijk onze €1482, 00 weer teruggestort gekregen, wij hebben via Thailand Travel uit Rotterdam een nieuwe ticket ams-bangkok geboekt, maar nooit meer e-dreams!
I have a good experience with booking tickets through eDreams.
Dear Isak S.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
It's just an awesome company. And it was super easy to book your flights. Thank you.
Dear Oscar D.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Ian R.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Missing important information, as I booked Business class its not written on the Booking details, as it is called booking DETAILS i would love to have at least also my confirmation and a text that my tickets are Business class. But they dont give these details, so in the end it could be that you pay business class but you get only Economy class as its no DETAIL of Business Class on the Booking ticket...
Dear Le N.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Rafat A.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service