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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Easy to access Easy to fill in kept me up-to-date all round good experience
Dear Shelia S.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
EXCELLENT service. The price is good compared to any other sites. Love this service will book again.
Dear Rosine B.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Omar B.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Straight forward. Easy to use. Value for money. Making me write a review to stop excessive emails is not fun.
Dear Stephanie F.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Answer in confirmation too slow!
The system accepted my flight purchase and the answer came ony next day!
Dear Diego R.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Jelena A.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
It was a nice experience and I liked the UI. However, I had to wait to contact the customer care and was not able to connect with them late in the evening or through chat. As a result I could only book a day later after clarifying which did make the prices for my flight go up marginally. Other than that all good and would definitely recommend eDreams.
Dear Kumar U.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
It's ok it's been the same as any other site just more options on what to pay for
Dear Adam S,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Perfect experience. I would recommend it to everyone!
Dear Michalis T,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Please avoid using this site. It shows booking in process then after a few days still same. Then you get worried and try to contact to enquire only to find out the booking didn't go through and you lost time on getting a good flight rate from other sites. Totally untrustworthy...
It was fine, everything is fine. I don't have any problem to booked my travel to Holland. I hope everything will be fine when I will travel there
Hello, I had the worst experience ever. The worst experience I've ever had! I booked my ticket from Toronto to Ahmedabad, but they added $100 to the purchase price at payment, and get confirmation number and mail that says wait for 24 hours.so I waited for 24 hours and still did not receive my ticket or receive notification. When I called them after 24 hours, I got to know that they cancelled my ticket and then after 2 hours of conversation with agents, they rebooked my ticket for an additional $100. So, in the end, I paid $1300 for my ticket, and they sent me a ticket with two pNR numbers, and from Toronto to AHMEDABAD, in which from toronto to mumbai I had two bags and hand bags, and from Mumbai to Ahmedabad, I had one, which was completely unfair compared to what I would do in Mumbai. When I question them they tell me they cant do anything. So why they booked the ticket at first place if I need to take care of it
Very well organised and easy to understand. Less stress for me knowing my trip is sorted
Dear Kevin G,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Caven M,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Sandra M,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I love how edreams pulls all the flghts together so I can see all the available options and then customise it further if I wish. Saves so much time instead of having to visit many different sites. Disappointed to see that in keeping with all the other airlines that after your initial purchase it then tries to get you to add on all sorts of different services. I guess this can't be avoided but I would have preferred not to have to go through all these other options.
Dear Karen F,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
It was easy to use and informative as for this booking.
Dear Tamar S,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Every thing okay thank you so much for your help only don't late to send confirmation
Dear Omnia L,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
As soon as I have made a reservation and payment, I got update with different airline reservation code and flight details, changing the time departure of the second flight, which made a problem for the timing of my Congress agenda in Antalya. I wish I could follow the previous arrival in Antalya in order to have safe transport to my hotel and reach the Congress agenda timing. Thank you!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Gerard L.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service