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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
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The site was relatively simple to fill in and the information came back quickly and present the options clearly. And of course they offered the best deal,
Very nice experience with edreams recommend to all
Dear Musheer A.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
It was good. But I wish to receive e-tickets clear and understandable
Dear Gajadhar B.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Riddhi D.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Instead the total amount 948 Euro indicated below the page before payment, only 850 Euro was actually deducted - as it did not include added (cancel) insurance. I contacted chatbot immediately (within 5 min. After receiving confirmation). Neither IA and nor human chatbot did admit the system error claiming that "the booking system did not fail" and quoting E-dreams terms and conditions, I could not add the insurance additionally. But the computer like human beings are not infallible. There was however no will to try to correct the occurred error. Poor performance.
Dear Paul A.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
The site is easy to use and I was pleased with the booking of my flight with one hitch. I completed my booking, proceeded to pay for the fare. This was after giving personal info and such. I was then told that to receive the discounted air fare, I would have to join EdreamsPrime. Two prices to join were given. It wasnt very pleasing to go through all the effort to get the flight only to learn that to receive the discounted rate, I would have to join. If I would have known earlier I would have gone to my tried and true, Expedia where I dont have to join anything. Keep it simple. Thank you for your time.
Dear Bill K.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Blanca L.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Talli A.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Renis G.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I booked two months in advance and added eDreams "Cancel for Any Reason Trip Guarantee" to my itinerary for $71. I contacted eDreams shortly before my trip to inquire about cancelling due to illness and was advised that I could cancel my trip up to 24 hours before departure time.
I waited until 25 hours before departure. I was still sick so l phoned eDreams to cancel. They told me I missed the cutoff to claim the Guarantee because they are located in a different time zone!
TOTAL SCAM. Please also note THERE IS NO PHONE NUMBER to reach them. The entire interface is through a pathetic messaging interface and you must endure a lengthy system of multiple challenges and hoops to jump through before getting a call center level service to phone you and speak from a script.
A colleague warned me about eDreams, I wish I had listened.
Tôi cảm nhận khá tốt khi sử dụng dịch vụ bên app lần sau tôi sẽ đặt tiếp
Dear Nguyen T.,
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Sincerely,
Customer Service
Easy to book, pay and manage the booking. Been very helpful for an insurance claim too
Dear Lee S.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Everything is good until you get to the end. Every time I've ever tried to book they always claim the price changed during the booking process to try to gouge you for more money.
Dear Shlomo S.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
The booking was fast and easy. The only thingh is that ticket price increased a bit during the booking, but not dramatically, so everything went well at the end.
Dear Irina F.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Flights,hotel,taxi so many options and prices affordable.
Dear Shanique W.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Phenomenal services
I love it and recommend everyone
I will use often
Dear Basava B.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Tony R.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I get not all money for tickets, but company tell me, that they return all cost! You take my money for herself (((
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Alan F.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service