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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
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Wouldn't recommend the site to book flights. EDreams may come up on a flight search but there are so many hidden costs you will find better value going straight to the airline. Also poor communication concerning travel details after booking. This site must pass on your details to every other possible marketing company - inundated with selling emails.
The booking experience was OK, not bad, not great. The confirmation email would be better if it collected all needed information at one place. Now you need to scroll down to see when, where and who.
Dear Cornelis K.,
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Sincerely,
Customer Service
1.Didnt get pdf file for tickets to share.
2. Baggage details are very ambiguous.
3. Took 28 hours to send me confirmation.
My experience with EDreams was okay going through their website and all my confirmation details through the mail. But it kept insisting I go on their app, but couldn't get on as it wouldn't accept the password I have only just made. So I deleted it,
Good and customer friendly. I received the confirmation on time without delay.
Regular emails to confirm receipt was sent to me, which is very assuring.
Dear Jsn V.,
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Customer Service
It was a great reseasonable app it was cool they explain everything about your flight they tell you resealable prices
Dear Joshua J.,
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Customer Service
The best reliable good priced offer, not the first time and it will not be the last
Dear Sakinah A.,
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Sincerely,
Customer Service
The last time I flew with them, it was a wonderful experience with e dream's you will surely have a comfortable experience. I love their flight.
Dear Emeka O.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Marlyn D.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I was satisfied with the services they provided.I believe I will use them again. P
Dear Robert O.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Good services and provide us usually with information
Dear Mohamed A.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Raz M.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Very easy- look forward to my flight! I hope it will be as smooth as my booking experience
Dear Yigal S.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Including ideal payment option would be better. Otherwise smooth service.
When his connection was cancelled, my son was stranded in a foreign country, with no help whatsoever by the airline or the travel agent, eDreams. We had to pay out-of pocket for an expensive hotel room and spend hours on the phone to get him on a new flight the next day.
While abroad, my son got Covid and it became clear that he would not be able to return on the original flight. My wife and I spent many hours on the phone with edreams support once again to get him rebooked on a later flight. Edreams made promises, but they all evaporated when the original flight date came and went and my son was not rebooked. We ended up buying a new one-way ticket out of pocket to get my son back into the US.
Subsequently, my wife and I filed reimbursement claims, called customer support numbers, and wrote emails for many months. The airlines pointed the finger at edreams, edreams pointed the finger at the airlines, and I never saw a penny. The worst experience during this time was talking to eDreams customer support, who would make false promises, put us on hold for hours, and in the end just hung up on us.
Do yourself a favor a book your trip with a real travel site. It will pay off in the end.
Iam flying my 16 year ild daughter and her best friend to my mothers for spring break. Their flight back is now canceled after payment went through and we were under the impression they were all set. Now i have to wait for partial refund and hope to get a decent price on a flight home for them. I will not be booking flights this way again.
So far so good... several months until we travel, though.
Dear Phillip H.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Great deals on flights and hotels after activating the Prime option - prices were lower than on my regular budget sites.
Dear Sandra A.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
All details ok,Now i have to do the check in,You do it for me or how it works,
Dear Jean W.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Vanessa A.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service