On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Please change of name. I entered my name incorrectly, is it possible to change urgently one letter was not written
Dear Kenia M.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
EDreams was helpful in securing a flight at reasonable hours of the day.
Dear Donald E.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Booking a flight was confusing, and I was unable to add a check-in bag (website said to do this after confirming booking, but no facility for this appeared.
I'm still waiting for a receipt and a ticket to make sure the booking is complete
Dear Andrew C.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I am very happy that make my flight and the price is good
Dear Tsilya D.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Well, the booking Bishkek to Brussels went smoothly, the one from Brussels to Tashkent less so. The booking got stuck, probably because the second leg Riga to Tashkent was not available yet on Uzek Airlines, but e dreams DID NOT TELL SO! So I switched to the slightly more expense all one airline (Baltic) to final destination and that worked. Also since I had to try a few times I noticed that prices fluctuated between 424 and 432 euros going in and out the booking log in...
Dear Frank V.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Good experience very careful and good travel thanks
Dear Manpreet K.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Didn't like when the price changed instantly especially very near to check out.
Prime membership was not requested, but added.
Now I need to look for a way of cancelation in order to avoid extra payments
I do like the search process quite a lot and the offers are with good prices. Nevertheless, the UI is very cluttered and there are too many emails from where it is tricky to find what is really relevant..
Dear Annemari M.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I'm happy with edream service try are very helpful I will use them all the times
Many thanks
Kouider
Dear Kouider T.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Better rates and easy of booking from various options
Dear Ali Ahmed S.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Very good deals and a very simple easy process to book your flight, besides the new prime and other prime thing which I was not ised to before
Dear Alex D.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Everything I'm just fine except I received an email from eDreams that o will be charged monthly for an upgraded experience. I did not agree to this.
Dear A. C.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I did not like the idea that the price presented in the beginning was far from what we were charged at the end including seats and luggage for every one of the four legs of the trip, instead an overall price. I even liked even less the idea that when we finished the process of adding costs, there was a point in which we were told that we have to become dream subscribers or else the price would be different (at least, that's how the information was presented).During the whole process, we received again and gain prompts to let us know that we should hurry or the prices would go up. Really? What kind of marketing tactics are these?
I really enjoy the best way I got the flight ticket with all the available information.will
Keep doing my flight ticket and hotel with the best app eDreams
Dear Azeez J.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Good service and interface. Important note: need to elaborate the module for the preliminary checking-in (now it's impossible); and also the mob. Application is not working in Latvia (surprisingly).
Dear Dmitry M.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sokhibdzhon S.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service