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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
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I have booked flights before with edreams and I have had no problem with the company. Great prices, easy service and overall excellent experience!.
Andre codrington
Finding the right deal was easy, paying for the holiday wasnt as seasy, with confusion over whether the payment had gone through or not & no ability to ask the right type of questions to the 'chat bot' leavingme confuses as to whether I had or did not hvae a holiday! Confusingly I then got confirmation of the hotel booking from Boooking.com (which wasnt expected) and a seperate e-mail from the hotel requesting payment. Why eDreams cant handle all this is beyond me! Lastly - and more than 24 hours later, and after eventyually getting the correct question through the 'chat bot filter mechanism', someone must have folowed up on the flight booking.
It was very cheap and easy to book on it was a great experience because this was my first time ever booking for myself
Dear Serenity H.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Estimados,
Por un problema familiar tuvimos que cambiar el viaje de Praga a Dubrovnik del 2 de junio al 4 de junio. Procedimos a cancelar el pasajes (3 pasajes) del 2 de junio y sacamos el del 4 de junio. Sin embargo aún no han devuelto el dinero del viaje cancelado. Espero sus comentarios
Gracias
Dear Marcela G.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Sara I.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Daruin R.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I found the sites good. I hope the flight is good.
Needed to book in a hurry and chose eDreams having not used them before. My original flight with an airline was cancelled with only 24 hours notice and so needed to find an alternative in a hurry. The process with eDreams was seamless and straightforward. Even though I needed a 'last minute' flight eDreams were able to find this for me and I arrived home on the day planned - thank you eDreams!
All had been good so far... I have nothing to complain about.
Dear Daniel O.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Great, user friendly and possible the best price available at the time of booking.
Dear Wanda W.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
This is my first time booking with eDreams and my first time travelling to Europe, I am looking forward for a good and smooth experience
Dear Jenevy S.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Deira M.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
On February 12,2023, my wife and I purchased airline tickets through the eDreams online booking travel agency. We purchased these tickets for relatives of my wife who live in Hungary and were planning to have them come to the United States in May 2023.
However, one of the relatives had their last name changed due to marriage and this was an error on our part when we were entering the information to purchase the tickets. After we had purchased the tickets which included the cost of seats and luggage, we had realized that we had entered in the incorrect last name.
When I called the eDreams customer service phone number which is *******189, the representative had informed me that due to their policy of only changing three letters of any person's name and because her name was five letters, they couldn't make the adjustment. The same representative then told me that "the best thing to do is to cancel the tickets within the 24-hour grace period, rebook the tickets, and that we would be issued a full refund".
We were able to rebook the tickets within the 24-hour grace period as the representative had suggested. However, we were only issued a partial refund because the cost of the tickets were $3,127.12 and we were only credited $2,515.06 which meant that eDreams kept the remaining $612.06 difference for a slight error.
I strongly recommend that you do not use eDreams as a third-party booking agency because even if you make a mistake, it will cost you dearly.
Not wasting time on space of 50 characters which you will ignore
Dear Richard P.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
App does nothing. Says reservation and nothing works
So, to find out exactly how much a flight will be, it is necessary to move the process of booking forward. However, a "Go back" button, and the opportunity to cancel and change options or do a new search are nowhere to be found. And that is quite frustrating. It feels like there's no way out and I'm stuck. In a simpler way, I'm saying Jakob's Heuristic rule nº3 which concerns User control and freedom is missing. Makes the experience of finding the best option unpleasant and could be detterent.
Dear Diana C.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Never buy tickets from these…!
Never buy tickets from these scammers!
They sell tickets, and then they say that they are not refundable!
When I bought a ticket, I paid 2 times more expensive, since they were refundable.
Money is not returned!
Says different airlines reference number.I have absolutely different!
Do not have anything to do with them!
Good but not too impressed because they supposed to send me the terminal am boarding and the terminal am landing in Madrid
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
DearAndré C.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service