On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
When we have to choose day month and year,bad experience,is a royal pain in the $#*!.
I'm based in Australia - booked a flight directly from skyscanner.com.au - invoice said "$306.88 this ticket has been converted from the airlines currency in order to display it in your local currency" - which is AUD - they then debited my account $467.63.
Have emailed, Facebook, instagrammed and called to get a reply weeks later saying "it's USD". SCAM WEBSITE! AVOID AT ALL COSTS
Dear Bibbi L.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
My flight home from India got cancelled. Finally got one the so got one through dreams that was not stupid flying times or cost. The most important thing to me was I could call and actually speak to a human what gave me peice of mind.
Dear Lesley A.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
It was very good to reserve a flight with this website. I hope I can complete my trip without any problem.
Dear Miyu M.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
At the beginning it was a little complicated for me but it got better after minutes.
I couldn't find a bottom to choose flexible dates to help me compare the flights.
I can say totally it was good and acceptable and easy to use.
DearAfsoun F.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Navigating through the phone is normally a pain, but. Your setup made the experience easy.
Dear Ernest F.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I'm glad I switched to eDreams Prime program because there is good and fast service and someone to talk to if a problem arises.
Unfortunately, a problem arose with my previous order with eDreams before I switched to eDreams Prime and I have no idea what is going on with my booking and no one to talk to. There is no email or phone number to contact. Just a chat conversation with a robot that does not give a satisfactory answer to my question. Very disappointing
Easy to book on eDreams although I only got the cheap flight by joining prime
Dear Gabriele W.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
When I booked my flight, I was totally shocked when I received an email saying I had been accepted as a prime member. I never clicked for this trial and have been charged for it. I tried to ring to cancel, but was unable to do so. I then spent well over an hour trying to unsubscribe. I am not happy about this at all. The flight was £71 and I have no idea why I was charged the amount I was. I will not be recommending this site to anyone and wish I hadn't seen it.
All is good
I am very glad to work with this site, everything is convenient, good discount, comfortable for me, thank you very much, I wish you success
Dear Dmitrii K.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
When my plane was delayed and i was going to make my connection i contacted them to see if they could help they never offered anybhelp what so ever. Gave me a phone number to call that was disconnected. Cost me plenty of money and 24 hours of my time. Didn't even get an email about the several call i made.
5th review in my journey to get a refund
This is my 5th review on the same topic about trying to get the refund I am supposed to get after purchasing cancelation insurance due to any cause. 15 months later I have not received a refund. I encourage that all of you who have experienced this, all file a civil claim. We all work hard for our money. This money we spend for services such as a vacation is what keeps us moving forward. I paid for a service I didn't get, so why not get a refund to use these funds for the next great trip? The best companies are those who have integrity, honesty and trust. This company is not at all of these qualities. Maybe we are here on this platform as "learned a lesson". The purpose of all the terrible reviews is to help others AVOID this company. There are much better companies out there that deserve our money because they follow through. Shop around, and you will be glad you did
This company says they will wire me a refund as long as I give them my banking information. Well it sounded too good to be true as after another month there is no refund. I do not think it is rocket science to wire funds to Canada. I asked for refund back to a credit card and they will not address this option. It has been extremely frustrating as the chat bot will not let you correspond with an agent as it keeps recycling your menu choices and email responses are pre scripted so you really don't feel like there is a human on the other end. The lack of personal service is this companies way of ignoring you and of course keep your hard earned money. This was such a disappointment in using an online travel agency where you'd think they would make your vacation planning better instead of making it worse
Date of experience: March 14,2023
I have all my travel details but only thing I didn't receive my tickets yet
Dear Maria F.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
My first experience with a new format. I'm used to having the ability to share the travel itinerary with my fellow travelers and have not yet seen that ability, with this site.
Very good services
Thank you
Easy to book
I booked with my friend and share the dreams with others people
Dear Athraa S.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Quick & Easy, but I may have missed the message that explains if I am getting e-tickets or not.
Dear William J.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
The tickets you sold turned out to be cheaper than the ones we found on other websites.
Dear Donald A.
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
It was ok, a good and useful experience. Nothing to add
Dear Virlan L.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Leonid H.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service