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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
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The experience was pretty good. This is the first time I have used edreams and it was easy except after I purchased a round trip ticket only one direction was available so that made it difficult because we had to find another ticket for the way out. Other than that it was great.
Удобно и быстро, правда цены высокие, но это детали...
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
I paid for a luggage for two flights that i bought with edreams, as you can see from the photo i had 23kg booked.
But in the airline website i see my booking reference was booked with just a Basic reservation that didn't include the luggage. I tried to contact them, spending HOURS on a chat which is fake and time wasting.
They are just bad people I implore anyone to stay away from EDREAMS!
I already traveled with eDreams before and I really liked it! The prices are great, best deals ever!m
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
I can only give one star at this time because I have yet to receive a refund for the cancellation of the trip booked through your organization with Avelo Airlines from Raleigh, NC to West Palm Beach, Florida. Your on line chat sent me an "Oops" response that something had gone wrong when I wrote regarding this and therefore until I resolve the refund issue, I regret I can only give you a one star rating.
It was ok. The process was pretty quick and self explanatory.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Took my money after cancelling my flight due to COVID-19 and kept telling me to wait for my refund. Eventually they tell me i contacted them too late even though I have been contacting them since the date of my cancellation.
It was great, very simple to use the app, I recommend it.
Dear Carlos A.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
More than bad. I have one month requesting the invoice and still they do not send it. Once there is a technical problems,then tou have to request it again,then they are sure that I will receive it.
This company is a joke.
The schedule was not as I selected. After completed the booking, realized the flight was wrong. Tried to cancel right away, but had a lot of troubles, called in and talked to Omar, the agent, he told me I could not cancel the booking because it's the low fare. It doesn't make sense. The message said cancellation can make within 24 hours. I just booked it a few minutes ago and tried to cancel right away. I said if cancellation is unable to make, then change the flight to a different time. I'm still waiting for the response. This is my first time booking with Edream, very bad customer service and experience. I have never had this problem before. I booked airline tickets through other travel agent, and was able to cancel without any problems.
I can only describe my experience as poor and disappointing, I requested help 3or 4days ago, then again yesterday about seating and luggage arrangements but no answer has been issued.
Gracias fueron muy Buenos servicio y eficiente Con su trabajo de reservacion en la linea aerea y precios en su tickets..
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Despite taking great care with the filters on Kayak, handing the actual booking over to edreams was a pain in the... every way to get you to paymore money, baggage seats insurance etc etc. it's so damn difficult to get a straight deal now from holiday airlines and agencies like edreams
If I could book direct with the airlines I would have done!
Rapid service.i recommend.good positive experience. Will surely use in future.provide best price as far as possible
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Great, no further comments or additional words about it
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Never had any trouble accessing and receiving tickets.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Unfortunately a very inconvenient system. After booking a tickets,it is completely unclear how to check what tickets include.I think I made a mistake in the passport number but I can't see my own registration details. I asked for help but was denied because I did not pay for this service. I have to note that I am not able to see the data that I entered during an order, so I cannot add this service and correct the error. And this means that I may have problems with landing on a plane. Very disappointed.
I'm very happy to try dreams for my first time, overall vey please with my booking thanks
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
I got a promo code and it said that if I used it before the 24th I would get 30 dollars off. Not true. The promo code was "not valid". False advertising
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Daniel G.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service