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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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I booked a flight to Ho Chi Minh from Taipei. Flight departs at 0655 confirmed. We arrive early at the airport at 0430, no agents at check in counter (too early), we wait until 0600, still no agents at check in counter?! I call eDreams customer service, the agent was useless, since he couldn't help me and referred me to Vietjet, and didn't give me their number! So, eDreams basically washed and wiped their hands after I booked the flight! So, disappointed and frustrated with their service!
I don't feel confident in eDreams service. Feels manipulative and purposefully confusing.
Best deal, easy to book with an incredible options available to make the journey easy!
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Dalaman -Manchester 5 tichet i books april 15-19 between and other fly office can't find my name on the system, i lost lo money.
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Booked 4 tickets to Barcelona, saved over £100 and they appeared straight away on my EasyJet app. Simple process, genuine savings
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Good experience,until now,
Only think the confirmation for booking was delayed for more twenty hours.
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Extra charges going to my account. I got more emails saying I signed up for something called Prime. I don't think I signed up for this.
It was not easy to order. The cost of a flight has also changed, increased from what I saw on the website. Correspondence too. I still haven't received a ticket, even though I have already paid the full amount
Not experienced enough of service to give a review of service to make a report
IIcwasxsearching online to find the less expensive ticket comparing different companies and I found edreams with most user friendly apps I was able to booked my flight online quicky and easy. I am overall satisfied with the service provided by edreams.
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
The booking process itself was straightforward. After I've selected the right flight eDreams application guided me through the booking process step-by-step, making it easy to enter the payment and personal information.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
I am good enough, just a small remarks related the invoice request. Still waiting for it
Todo bien, gracias, esperando volver a reservar otra vez con ustedes
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Awesome experience, easy, best price and even proving additional discounts.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Once booking was concluded, I got an email immediately confirming the booking. My mind was at rest. Hopefully I should continue to enjoy the peace of mind.
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
My experience was good regarding edreams and they gave nice discounts on the edreams prime which I find really good
That's why I rate is 5 stars
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team