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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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I really like it I like the experience. I will do it with you again
The companies that according to rent cars are thieves, we went by the car and when we arrived that the money was not there and that we had to pay again, they should pay attention to what lines they get when you make reservations for cars and that they had nothing to do with it
Good cheap and on time useful to all, great to get this kind of service
My flight was canceled but I am having a very difficult time getting a refund. Can eDreams help with this problem?
It was a little hard to get the right flights then I have to go and choose my seat but I figured it out with the help with customer service representative.
The booking was mostly all right. I didn't like that make and model of my plan wasn't provided, other than that it was ok.
The worst experience it's very Expensive with 0 customer service I need you to give me $150 or I will contact my lawyer as soon I come back
After I booked with you I fine big low price -same flight- in more one other booking agents!
Sorry, It's first and final booking with you.
Worst trip on spirit ever! Was supposed to leave MCO AT 730PM AND DIDNT GET TO FLY OUT UNTIL 1230AM HAD TO MISS MY DINNER WITH FAMILY, MISS MY RIDE AND CATCH AN UBER. JUST HORRIBLE.
I can't trace my ticket number on the confirmation. Also, like i booked 2 tickets so there should be a different number. Could you please help me resolve that
Nice and fast way to book
Nice and fast way to book
Nice and fast way to book
I have not received a receipt for my booking from Gothenburg to Bucharest flight.
Can I please have a receipt for the Gothenburg to Bucharest flight.
Thanks
Because of a train accident it was not possible to catch the return flight. Then it was very difficult to contact customer's support. As a result it was refused to transfer the ticket or return part of the money
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Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
I don't travel yet. So can't provide feedback.
After complete my travel, I can give feedback
I feel not happy yet, concerning about unexpected problem related to the air ticket as it's my first experience. Hope it works smoothly.
Dear David S.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team