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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Everything worked well except one. We need two wheelchairs for arrival and departure. Can you get them for us?
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Your offer said the HAND luggage IS INCLUDED! But now I need to pay extra 60$ for 1 item! Coz it's 1 PERSONAL ITEM is included, which is a huge difference, if you wanna know! And nobody from the representatives of your company is gonna contact me and except your mistake and help me.
I was able to book my trip easily, usually other sites are confusing
I bought it and in few min the tkts were in my email.
All went great!
C'était bon, j'avais aimé quand même, continuer...
So far so GOOD!
I like a site that respond quickly and good thank you
I used this service for the first time. It was easy to use and flight confirmation details sent to me immediately. Thank you eDreams.
Buen precio, con un sistema sencillo y rápido para reservar. Lo recomiendo!
My experience has been very good and easy when in the app you need to choose a time and day for your travel
Wonderful. Everything by just one click. No payment issue and give to you reasonable price and cheap flights tickets..
Looking forward to be able to select seats without paying any extras
I am deeply disappointed because when booking with other airlines I don't have to pay for carry-on luggage which is a small suitcase or bag pack. After booking I realized no bags were booked. I tried to book but don't know what happened with card was charged twice which was refunded. Now I am unable to book a bag for my trip to Toronto, where as I have paid to make changes.
Just want to see it work out good nothing to spoil my trip
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team