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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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ممتاز حجز مؤكد و اسعار جيده و معامله سريعه ثقه فى التعامل
Dear Mohamed B.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Don't book an infant if you want them to have a seat. They can't do it with their software. Their customer service won't help you fix it either. You can get a manager. They say airline won't let them change it and you should call airline, then airline says booking agent needs to fix. End result was canceling vacation. Sad.
I feel like it is the worst of the bunch. They will scam you for $69.99 by subscribing you into their prime and not even sending you any email that you subscribe and the option for canceling won't appear till they charge you for it.
It was easy to brows through and they a[
Appears supportive. However, I dont understand why I have to pay for seat. I thought that should be free. Anyway, overall they are good.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
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Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Filling in the data, I correctly indicated the day of my birth, but the system gave the wrong date of birth. All my attempts to get the date of birth corrected so far have come to nothing. I look forward with trepidation to the flight, which should take place on July 27th 2023. Will they let me on the plane?
It was quick and easy and self explanatory. Took about 20 min
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
All the process was simple. Very pleasant. Besides gave me excellent prices. A very good app.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
My experience was incredibly good.
Thank you and I will use your services again.
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Need to pay for baggage to complete my booking please
Fast and effective for my ticket change. Thank you!
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
I recognised that it was very easy and quick for me to get my booking through.
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
I was told I would receive a credit due to a cancelled reservation. That is what the email said-weeks later-nothing. Not impressed.
Do but into prime, it doesn't s a rip off. One ever picks up the phone and it is days before they answer an email. I bout tickets and their prime service and they put it in someone else's name and won't it fix it. Stupid company.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Never received my rental. Nobody called, left stranded at the airport. When I arrived, they informed me there were no one there to provide me with a vehicle.
Had to find a quick flight because my other one was cancelled. Good service, good price
Dear Steven G.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service"
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team