eDreamsReviews 14,329

Should l have another opportunity to travel l will be sure to use your facilities again and l will encourage all my relations and friends to use it as well

There is a big gap in the exchange rate. Although I ordered it at a discounted prices, it was be highly that the exchange rate difference increased the price.

Very easy to understand and im very happy to have found eDreams. Looking foward to be working with you again soon.

It was so easy to buy the tickets and amazing prices

They offer cheap price if you don't have luggage. I signed up for free trail prime membership and now I keep trying to cancel my member ship but their website has no option for canceling, I have no choice at this but to cancel my master so they don't charge me next week. Very unprofessional. I am in Canada and I can't call their phone because the cost is high to call the. As you search online and their robot chat will tell you to go to your account and cancel your prime member ship. They have hidden that option and I am going to attach the picture

Very good and easy to use, will definitely use again.

Took a long time to find a flight for a good price but finally did and then it was straight forward. Hate all the add ons so didnt add them on as a good price suddenly becomes a bad price!

Great customer service support. I had an issue with the payment and the support was very prompt and sorted my query very fast and with professionalism. I am overall very satisfied.

We booked our honeymoon flights through edreams. We realized within a couple hours we had chosen the wrong return date. We had to search high and low for phone numbers to call for customer service. When we finally got through to someone, they said because we bought the insurance, our flight date change would be free and no problem. But we had to purchase the new flight first and they would refund the old one in full within 30 days. It has now been nearly 6 months, dozens of conversations with them (with a different answer each time), and only a partial refund. We are still out nearly $2000. We have since heard that this is a common thing that happens with this company. If I could give them a negative star review, I would. I will not be attaching photos, as they would include personal financial information. We have escalated this issue through the fraud department of our credit card, as edreams continues to say they will escalate the issue then we receive no communication and have to start over, receiving different information each time.

Perhaps this opinion will help those who book flights through Edremas.

As a Prime user, Edreams left me completely alone, there was a problem with my flight and not only was I hurt, but the company referred me to call the airlines directly. They modified my flight without offering me information, refunds or benefits. An expensive flight to fly in 12 hours ended up being modified to reach a forced layover of 11 hours, and the agency took no responsibility.

They do not take care of the corresponding refunds, they do not have a free assistance telephone number, they are not clear in giving the information and in case the flight undergoes any modification, they will leave you alone and without support.

The agents always give incorrect, invalid information and do not solve the problem, forcing you to wait for very long calls and waste time.

An agency that does not work, I recommend taking tickets directly with the airlines or with any other agency, since this does not respect its client, not even being Prime.

One star is a lot

I made pre booking and thought the money will return to me as its just frozen booking and I was trying to confirm it but the system not working so I surprised the money not returned yet

Good very simple to operate and accurate information

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