Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of eDreams

eDreams

3.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.


edreams.com
Founded in 1999
Madrid, Madrid, Spain
+544
See all photos
How would you rate eDreams?
grey stargrey stargrey stargrey stargrey star

eDreams Reviews Summary

The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Germany
1 review
0 helpful votes
Follow Aysenur R.
Unfollow Aysenur R.
Share Review
Report Review

Djdjjdkd
October 29, 2023

Sjdjjdjdjdjdjxjfokdkdkdkdkdkdkdkdkdkdkdkdkkdjdjdjdkd

Date of experience: October 29, 2023
Dimitry V. eDreams Rep
over a year old

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience and look forward to being of service to you again in the future.

Best regards,

Customer Care team

Spain
1 review
0 helpful votes
Follow Lewis L.
Unfollow Lewis L.
Share Review
Report Review

Edreams scam
November 22, 2023

I do not appreciate being scammed into signing up to your prime service something I definitely did not agree to. It was only by chance i saw an email stating i had been signed up. Furthermore in order to unsubscribe and not be charged I had to spend an hour of my time working through a complex system which, when eventually found took me through 8 PAGES asking if I was sure I wished to insubscribe. I have yet to receive a confirmation email stating I am unsubscribed but have screen shotted a confirmation. Suffice to say I will not be using your service again.

eDreams attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 29, 2023
John T. eDreams Rep
over a year old

Dear Lewis,

I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.

Regarding your query, please check your email (and spam folder) as we opened a case with further information.

Sincerely,

Customer Service

Israel
1 review
4 helpful votes
Follow Omer Z.
Unfollow Omer Z.
Share Review
Report Review

I booked round trip flights through eDreams and when the airline canceled the flight I encountered a shockingly bad response. I had to chase the site's agents for two weeks to get confirmation of a refund that has not yet arrived on the grounds that the airline is not responding to them. EDreams knew very well to charge me but took no responsibility to credit me once their client needed them. I will never buy from you again and I will not recommend it to anyone else either

eDreams attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 28, 2023
John T. eDreams Rep
over a year old

Dear Omer,

I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.

Regarding your query, please check your email (and spam folder) as we opened a case with further information.

Sincerely,

Customer Service

GB
1 review
0 helpful votes
Follow Mrs Venetia N.
Unfollow Mrs Venetia N.
Share Review
Report Review

Please Correct my Surname. VENETIA KOUTOUPI Flight Number EZY Jet 8185 19/11/23.Boarding Pass LG North Terminal. London Athens. Or Help me know How I can correct the error.
Thank you. Mrs Venetia KOUTOUPI
-----------------------------------------------

Date of experience: October 28, 2023
Dimitry V. eDreams Rep
over a year old

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience and look forward to being of service to you again in the future.

Best regards,

Customer Care team

Canada
1 review
0 helpful votes
Follow Harman K.
Unfollow Harman K.
Share Review
Report Review

This is the worst place you want to book your airline tickets from. They charge you low but in the end you will realise that the airline is directly sending you the charges which needs to be paid before boarding the airplane. They are just looting you and that too with worst and nonsense customer service. If you want to get frustrated or want to turn your flights with nuisance go ahead and book from untrustworthy edreams. With no customer value. I was getting a ticket on half price from Chepoair for same airlines if I would have known that I will be charged double later on. Don't buy Lynx tickets from here,definitely a no, a big no. There are hidden charges which you have to pay at the airport or you will lose that you already had paid. Openly looting people, no transparency at all, big liars.

eDreams attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 28, 2023
John T. eDreams Rep
over a year old

Dear Harman,

I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.

Regarding your query, please check your email (and spam folder) as we opened a case with further information.

Sincerely,

Customer Service

Bulgaria
1 review
0 helpful votes
Follow Kaif A.
Unfollow Kaif A.
Share Review
Report Review

Cheap and cheerful
October 28, 2023

Saved a lot of money, process was easy. Very satisfied :).

Date of experience: October 28, 2023
Dimitry V. eDreams Rep
over a year old

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience and look forward to being of service to you again in the future.

Best regards,

Customer Care team

India
1 review
0 helpful votes
Follow Natalia H.
Unfollow Natalia H.
Share Review
Report Review

All good
October 28, 2023

All went as planed. Good service and support from eDreams

Date of experience: October 27, 2023
Dimitry V. eDreams Rep
over a year old

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience and look forward to being of service to you again in the future.

Best regards,

Customer Care team

GB
1 review
0 helpful votes
Follow Mourad Z.
Unfollow Mourad Z.
Share Review
Report Review

Excellent
October 27, 2023

EDreams is the best I use to by my ticket always with you for long time and know I back again i use to always my search for fly ticket always go to eDreams

Date of experience: October 27, 2023
Dimitry V. eDreams Rep
over a year old

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience and look forward to being of service to you again in the future.

Best regards,

Customer Care team

Maryland
1 review
0 helpful votes
Follow Syed D.
Unfollow Syed D.
Share Review
Report Review

Satisfy
October 27, 2023

It was good experience. Booking the flight was cool

Date of experience: October 27, 2023
Dimitry V. eDreams Rep
over a year old

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience and look forward to being of service to you again in the future.

Best regards,

Customer Care team

Greece
1 review
0 helpful votes
Follow Muhammad Naveed K.
Unfollow Muhammad Naveed K.
Share Review
Report Review

It's good
October 27, 2023

Received a confirmation email but still could not receive the ticket invoice.

Date of experience: October 27, 2023
Dimitry V. eDreams Rep
over a year old

Thank you very much for your positive review!

We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.

Best regards,

Customer Care team

GB
1 review
0 helpful votes
Follow Sheila J.
Unfollow Sheila J.
Share Review
Report Review

Satisfied Customer
October 27, 2023

Making the booking was pretty straightforward and I didnt encounter any problems. However I would have preferred to receive my ticket via email as I find it easier to manage than having to download the App and then try to find my ticket.

Date of experience: October 27, 2023
Dimitry V. eDreams Rep
over a year old

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience and look forward to being of service to you again in the future.

Best regards,

Customer Care team

Ukraine
1 review
0 helpful votes
Follow Joseph F.
Unfollow Joseph F.
Share Review
Report Review

The service is upsolotly good and very quick and very responsible I am very happy working with edreams iam very satisfied I been dealing for a very long time the service is amazing it couldn't be better the standard is very high and responding thank you for the information and the service you give.

Date of experience: October 26, 2023
Croatia
1 review
0 helpful votes
Follow Tamari H.
Unfollow Tamari H.
Share Review
Report Review

I want exact info about checkin
October 27, 2023

I want exact info about check in, when i have to do it

Date of experience: October 26, 2023
New York
1 review
0 helpful votes
Follow Diane V.
Unfollow Diane V.
Share Review
Report Review

I would give eDreams 0 stars if that was a thing. THIS IS THE WORST EXPERIENCE I'VE EVER HAD BOOKING TRAVEL. I purchased our tickets, paid almost $300. Extra for insurance in case of change or cancellation. Our plans changed the next week and and tried to change the flight for one day earlier, the same flight and airline. I completed the request for change forms as instructed (there is no way to contact them by phone) and received notice that it was in progress for days. Then I got a phone call from London saying it was not possible, I needed to change it through the airline. The airline, of course, told me I needed to change it through the booking agent. I again contacted them and requested the change. They again responded that it was in progress. Weeks went by and I got a call and was told the simple change could not be done and the only way I could change it was to cancel it, receive a 80% refund, then try to rebook it. I PAID SO I WOULD GET A 100% REFUND AND SO I COULD MAKE EASY CHANGES WITHOUT PENALTY. At that point I had checked out all the bad reviews where people had their trips cancelled and ruined by eDreams and they were waiting almost a year for a refund. I was afraid to make a fuss or they would cancel my trip and we were meeting other people from another part of the world so I told them to just leave it. So we had to meet our group a day late. I felt terrorized and could not say a word until we returned from our trip. I asked for a refund for the services they denied but they keep going answering my emails with long descriptions of made up situations. It is so bad. They should not be in business.

eDreams attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 26, 2023
John T. eDreams Rep
over a year old

Dear Diane,

I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.

Regarding your query, please check your email (and spam folder) as we opened a case with further information.

Sincerely,

Customer Service

GB
1 review
0 helpful votes
Follow Rajni K.
Unfollow Rajni K.
Share Review
Report Review

It was very easy and a better deal
October 26, 2023

Always great to book from this web site.It was easy and very quick to book from here

Date of experience: October 26, 2023
Dimitry V. eDreams Rep
over a year old

Thank you very much for your positive review!

We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.

Best regards,

Customer Care team

GB
1 review
0 helpful votes
Follow Christine W.
Unfollow Christine W.
Share Review
Report Review

Easy to do
October 26, 2023

Easy to do but confusing because i thought i was booking direct with Finnair.

Date of experience: October 26, 2023
Dimitry V. eDreams Rep
over a year old

Thank you very much for your positive review!

We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.

Best regards,

Customer Care team

Norway
1 review
0 helpful votes
Follow Tor W.
Unfollow Tor W.
Share Review
Report Review

Change flight
October 26, 2023

Is it possible to change the flight from saturday 28 to friday 27.
Flight PC 1544. ZSXCUP. I am earlier finish in Sofia.

Tor Stenerud

Date of experience: October 26, 2023
Dimitry V. eDreams Rep
over a year old

Thank you very much for your positive review!

We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.

Best regards,

Customer Care team

GB
1 review
0 helpful votes
Follow Bob Q.
Unfollow Bob Q.
Share Review
Report Review

Logical steps to book.
October 26, 2023

It's fun to browse through the many options whilst looking for your stay, then once you're down to your shortlist and make a decision the rest is easy. Straightforward steps to complete your booking - easy!

Date of experience: October 26, 2023
Dimitry V. eDreams Rep
over a year old

Thank you very much for your positive review!

We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.

Best regards,

Customer Care team

GB
1 review
0 helpful votes
Follow John H.
Unfollow John H.
Share Review
Report Review

Easy process
October 26, 2023

Found the booking process easy to navigate, even for a " technophobic " 75 year old

Date of experience: October 26, 2023
Dimitry V. eDreams Rep
over a year old

Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.

Sincerely,

Customer Care team

Ireland
1 review
0 helpful votes
Follow Hind N.
Unfollow Hind N.
Share Review
Report Review

It was great experience i would like to travel again with eDreams

Date of experience: October 26, 2023
Dimitry V. eDreams Rep
over a year old

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience and look forward to being of service to you again in the future.

Best regards,

Customer Care team