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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
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The service was good and thank you. Please cancel my Prime membership before the 14 days because I am not a frequent flyer.
Thank you
This site charged me 45$ more than of airline booking site, I really disappointed and never recommend any one.
Maiwand,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
EDreams the worst online booking ever. I have experienced. I booked the ticket for my family (4) to Egypt in Dec 2023 for 1600£, but unfortunate (for everyone) conflict started between Israel region. So we cannot risk going there. We call the Edreams to cancel and ask for refund. After too much going over call and email they agree to refund 39 pound. If you want long sleepless nights, thinking about what you will do about you refund or holiday, they use these vendor.
They are not helpful at all when things go south. Unfortunately we pick them for the first and last time.
Better use booking.com, they are more helpful.
Dear Jatt,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
EDreams made booking my ticket to Alexandria a breeze. The process was incredibly easy, and I encountered no issues whatsoever. I highly recommend eDreams for a hassle-free travel booking experience.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Very good experience for booking my flight through you. But then I signed up for your prime wasn't sure but I did. After a few days I thought I would cancel as I didn't really need it what a nightmare experience trying to cancel talking about hard work. Not good at all.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
When u purchase a Ryan air ticket through edreams.u have to enter into a document validation process wire Ryan air...problem it's virtually impossible to log into the Ryan air system...hence u turn up at the airport with no boarding passes...charged for get the passes.105 euro in our case and nobody take responsibility never mind engage with the issue...this applies to Ryan air whose system you are required to validate with...n edreams who side stepped the issue.we were not informed of the pre purchase of ticket
Dear Eliana,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
I am regular Prime Client since years and booked many trips. Recently Edreams made a scam: I reserved a flight to US and back almost 800 dollars was cancelled by British Airways and I am still waiting after 3
and half months my money. I ve booked by EDreams. Call 20 times no be contracted back Thus is fraud. Do not book Edreams ever! I M STILL WAITING FOR FEEDBACK OR MONEY BACK NOV 2 2R. UPDATE: AFTER 3 AND HALF MONTH I RECEIVED THE PAYMENT BACK
Dear Traveller,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
Booking was easy. Easy process and founds tge times suitable to my need for flying
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
I have no idea how to print out the tickets or where to find them. I know it is very simple for you but not for me as I am stupid and hoped it would be e mailed to me
Rest assured I will not be using your services in the future, not that you give a toss
Dear Ardeshir,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
It was quick and very clear what to do the price was good and it didn't take long
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Dear Malek,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
Great experience always spot on with delivery, easy to navigate around the site
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Dear Bilal E.,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
Very trustable and always good descant prices we always choose every thing from e dreams so happy with its company
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Arranged one way flight from Wellington to Picton, all went well and booking was easy to make
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
I had an extremely disappointing and frustrating experience with eDreams, and I feel compelled to warn others about their deceptive practices. I was charged a total of £193.37 for a flight, which included a service fee of £138.62. This is in stark contrast to the invoice I received from the airline, which broke down the costs as follows:
Fare price: £46.49
Seat fee: £13.00
Administration fee: £7.50
Grand total: £66.99
EDreams charged me an additional £48.50 for priority and an additional cabin bag, which was not reflected in my ticket. This is nothing short of a scam. They are taking advantage of customers by charging exorbitant fees that are not justified by the service provided.
I spent the last 4 hours trying to resolve this issue with eDreams, but they were unhelpful and indifferent to my situation. I have since contacted my bank to flag the issue and will be reporting eDreams to ATOL, ABTA, Action Fraud, and Citizens Advice.
I urge everyone to avoid using eDreams. They are fraudsters who are only interested in taking your money without providing the promised service. Do not be fooled by their seemingly low prices, as they will find a way to charge you more in the end.
Dear Matrian,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
Answer: Dont believe them. They are a scammer company and just tried to scam me out of my funds. Contact your Credit Card company and file a dispute. SDreams methodology is to frustrate you until you give up from wasting so much time and they get to keep our money. Your Credit Card issuer is on your side and will revers the charges
Answer: Yes I would like to participate in a class action law suit against this company who has no customer service or any way to get money back! I lost $5807 to this fraudulent company and want it back
Answer: I have the same issue. There is no help (from them) available. I gave up calling after three months... which I am sure most people do; they count on this. The savings is modest with their pricing; and hey charge for rescheduling. I rescheduled and after three months still have not received my new ticket. After many phone calls (the wait is VERY LONG to be connected to someone) I gave up; they count on you giving up. An expensive lesson - do not use them.


Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team