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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Great website, easy to use. Great prices and very efficient booking process.
I have purchased 2 airline tickets through e-dreams.com. For almost $2,000.00 Unfortunately, our plans have changed and we needed to cancel the purchased a few hours later. I decided to do it online but the refund shown was a couple of hundred a dollars short, while the policy states "a full refund if canceled within 24 hours", so I had to call the company directly. I was promised to get a full refund within 10 days. 10 days later no refund so I called the company again. I was told to wait extra 72 hours because they just have processed the refund. 72 hours later no refund so I had to call again. This is when their game started. They refused to tell me if the refund has been processed, while transferring me to different departments. This time their response was " we can't disclose you this information " I requested to talk to the supervisor, the supervisor was "busy,", so i was told i would receive a phone call from the supervisor
Within 48 hours. 48 hours later no phone call and no money.
I had to call again. This time the employee informed me that they were in the process of refunding me $115 only, the price I paid for the selected sits ONLY but not the actual tickets price since the refund process has never been initiated. I requested to start a refund again, now almost 3 weeks after the purchase.
The best part was when the time was up to receive my initial $115 and I still haven't received it, i called the company again and was told that my $115 have been refunded to me already and to call my credit card company (which I did and there were no transactions or refunds from e-dreams) and it would take EXTRA 10-15 days to receive my almost $1,800!
I had to call my credit card company again and open a dispute with the airline. About 24 hours later I have finally received my whole amount back thanks to my Citi Mastercard company!
I am glad the purchase has been made with the credit card and not a debit card. Otherwise, I don't know how long this game would have lasted. I have wasted hours on the phone with edreams and all I received were appologies and suggestions to wait. Are you a legit company or a bunch of scammers? Do you think I would ever go back to you or recommend you to anyone. I was about to call a police a file a theft report against you if my credit card didn't ask me to give them 2 days and solved my problem within 1 DAY! Again, thank you Citi Mastercard!
This company edreams is very DISHONEST! Stay away from them. And also double check if you are still signed up for their membership (which also was extremely difficult to cancel).
They might charge you for a renewal.
Dear Alena,
We are very sorry that your customer service experience was not positive.
The way the interaction was handled did not match our quality standards, which are very important to us.
We have rechecked the case to verify that the quality standards have been respected in all other situations: we confirm that the request is ongoing and is being handled correctly.
As soon as we have a response, we will send you an email to the address you used to make your purchase.
We thank you for your patience and understanding.
Regards,
John
Customer Care Team
This App is very easy to navigate. I have just booked a number of flights in Kenya and the process was dreadful until I happened upon eDreams. Now I'm about to live the dream. I'm 71 and can't wait to begin my journey.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
My experience was very great. No issues booking online.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Very good. Thanks. But bit scared about my flight
İs it scam or not? I hope all good. I will tell my all friends as well how good
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Good services.Good price easy to search clear option
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Apart for the fact that the price doubled after adding luggage and insurance - all went well
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
The booking was very easy to complete and was at a good price!
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Easy to follow instructions generally! I booked seats directly through the airline as I saw them when my confirmation came through however this does not show on this site when I pressed to be automatically booked in on line by yourselves when it opens.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Found this website by chance and then did a search on it. Good reviews so I decided to book. Immediate confirmation of booking with themselves and the airline that the flight it booked with. So far so good
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
No problem booking,it was straightforward and happy so far
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
You have sent me a notification saying that the check-in was ready, but it is not, cannot UPDATE MY DETAILS ON THE COMPANY WEBSITE/APP (TAP).
Dear Arcanjo,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Nice one 👍👍👍👍👍👍👍👍👍👍👍👍👍😊😊👍👍👍👍😊👍👍👍👍😊😊😊😊😊😊😊😊👍 kkkkkkkkkkkkkkk
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
The booking page crashed four times and the system automatically changed passenger details were changed incorrectly.
Dear Vaida,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
So the business is great and let me the time to see
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
One day after the booking on the website edreams of our flights, we received an email that our flights were changed.
Dear Alexander,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
So easy to book and so much cheaper than anywhere else with the airline I wanted
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team