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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Prompt and cheap services. It's the 3rd time I call Edreams. I have nothing to complain about Edreams.
Amazing! Its not difficult to find a flights that is cheaper and very accommodating
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
I will tell you when i get back,i have only just booked with you
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
They withdrew money TWICE on the same from my PayPal account (€130) without me taking any trips. Last year, they tricked me into signing something, which then resulted in them withdrawing money from my PayPal a
Don't dare to use Edreams, scammers company, in any case of a issue, you will never see your money back, I was stuck in the airport because edreams didn't inform me that the airline company has canceled my ticket, so I had to stay in the airport for a day and search for new tickets, directly on airline's company, I was promised for a refund by Edreams manager on phone, but I never received it for almost half year now, getting fed by their support agents with different stories! Scammers!
****an update - Edreams contacted me that they doesn't receive a response from airline company, and told me to contact the company by myself))))) what a joke
Dear Anna,
We are very sorry that your customer service experience was not positive.
The way the interaction was handled did not match our quality standards, which are very important to us.
We have rechecked the case to verify that the quality standards have been respected in all other situations: we confirm that the request is ongoing and is being handled correctly.
As soon as we have a response, we will send you an email to the address you used to make your purchase.
We thank you for your patience and understanding.
Regards,
John
Customer Care Team
Choose wisely.
Research thoroughly.
Cheaper flights occasionally demand longer stop duration periods. Like waiting in Kuwait airport for 8-13 relentless hours. Which could restrict your movement through Visa regulated ports of entry. Or Staying at a hotel somewhere in super strict Middle East. Transit flights that stay within the premises boundaries and are under two hours between change of flights, planes or terminals - does, at times, make you feel rushed and worried. However, nae stresses; here is your solution: Buy direct flights wherever available, fully refundable, free cancellation and non computerized seat allocation. Problem is, check in and boarding passes. Depending on edreams to reliably send boarding passes (not itinerary, booking references, aircraft size, capacity, FP's or weather conditions) to your email, on-time and at least 24 hours before departure, can cause an alarming sense of anticipation. I would prefer 100% instant digital confirmation boarding passes, over, check in desk airport printed versions from whatever Airport. Especially whilst in transit.
Hotels are boring
I don't drive smelly rentals
Or need tourist attractions advice
Language barriers are annoying
In conclusion, cool app.
Happy Campers.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Confusing and frustrating I can't book my seats tried twice and thought I'd paid fir them no error messages and no seats booked
Dear Carole,
We are very sorry that your customer service experience was not positive.
The way the interaction was handled did not match our quality standards, which are very important to us.
We have rechecked the case to verify that the quality standards have been respected in all other situations: we confirm that the request is ongoing and is being handled correctly.
As soon as we have a response, we will send you an email to the address you used to make your purchase.
We thank you for your patience and understanding.
Regards,
John
Customer Care Team
Great variety of options on my search. Very good and helpful description.
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Since when do we pay for food on airlines? Try to be more specific on details when we book so that we decide wether or boy to look for better airlines
Dear Nosisi,
We are very sorry that your customer service experience was not positive.
The way the interaction was handled did not match our quality standards, which are very important to us.
We have rechecked the case to verify that the quality standards have been respected in all other situations: we confirm that the request is ongoing and is being handled correctly.
As soon as we have a response, we will send you an email to the address you used to make your purchase.
We thank you for your patience and understanding.
Regards,
John
Customer Care Team
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
The price decreased just after I bought the tickets, and I feel cheated
Dear Oier,
We are very sorry that your customer service experience was not positive.
The way the interaction was handled did not match our quality standards, which are very important to us.
We have rechecked the case to verify that the quality standards have been respected in all other situations: we confirm that the request is ongoing and is being handled correctly.
As soon as we have a response, we will send you an email to the address you used to make your purchase.
We thank you for your patience and understanding.
Regards,
John
Customer Care Team
I love it because eDreams is an easy way to book our flight
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
I I like the service so much the at very nice
Hadhih alsharikat aisiearuha jayidat wakhadamatuha jayidat wasarieat wasahhl altawasul maeahum wana maeahum mundh fatrat tawilat lam araa minhum akhata'an aw eadam aihtimam bialmusafir
Easy and simple to book and reasonable price. Quick response to confirm the booking
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
В 2022 году купил билет Турция-Бишкек. Личный кабинет не создавал, больше данным сайтом не пользовался. Спустя год они списали 60 долларов за премиум подписку. При чем когда я зашел в личный кабинет, в личном кабинете не было кнопки отменить подписку и нельзя было удалить личный кабинет. Я смог вернуть деньги только через банк, подав жалобу на незаконное списание. 2 месяца я не мог не как связаться с данной фирмой, не по телефону, ни по почте. Единственное я смог связаться с поддержкой их по аренде машин, но там меня послали в связи с тем что они не имеют к данной компании отношения. После того как банк вернул деньги данная компания опять завалила письмами по подключению премиум подписки и покупки билетов. НИКОГДА НЕ ПОКУПАЙТЕ У НИХ НИЧЕГО ЭТО ПРОСТО ШАРАШКИНА КОНТОРА. У випп клиентов поддержка вообще заблокирована, нельзя просто даже сообщение написать.
It all was seamless in that I was originally only intending to book flights and then booking accommodation through Airbnb but the options available on eDreams were numerous and I could get a better deal by booking both flights and hotel together.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
I was charged around 60 euro in addition to the booking charges. This amount is unknown for what service! I haven't bought any other service beside my airline booking.
When I tried to check with the customer service about this issue, I couldn't find any email or phone number to reach out. Only questions and answers in the app for the customer service. Impossible to get in touch in case of emergency and you need to speak to some of the team.
Dear Rani,
We are very sorry that your customer service experience was not positive.
The way the interaction was handled did not match our quality standards, which are very important to us.
We have rechecked the case to verify that the quality standards have been respected in all other situations: we confirm that the request is ongoing and is being handled correctly.
As soon as we have a response, we will send you an email to the address you used to make your purchase.
We thank you for your patience and understanding.
Regards,
John
Customer Care Team
Great website, easy to use. Great prices and very efficient booking process.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team