On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Everything is good and easy to use the application
Bonjour j ai utilisé eDreams comme moteur de recherche pour trouver un billet d avion à prix modéré et très satisfait du résultat. Je recommande. Merci
I was searching for something quite specific using a number of travel search sites. EDreams came up in lots of other searches at a good price and with good benefits. I decided to book directly through eDreams and the process was easy and clear.
Nicehgbigig gift often
Get hhhu uhhhvhhvh ugghghhjbcg
When you look at holidays and the destination you want go E dreams are fabulous in there approach to helping you choose...
Seamless and User friendly. Booking was very easy to do, and Confirmation was received on time
Products was good selection to aid my booking decision
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Good but I ordered bags and with the booking I don't see it anymore
Dear Jaimie,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Very satisfying. Excellent. I will recommend for next trip.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Im not one for booking tickets, but for the first time i found it very easy to do Thankyou.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Your communication is superb, always updating on the flight changes and follow ups
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Everything went well at all times the website was easy and helpful during the entire experience. I would recommend the website without any hesitation to friends and family
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
While Looking for ticket prices in other search engines, could notice that could indeed get better prices than the premium I was getting on E-dream. One of the reasons, The price Edreams charges for Extra Luggage. And any other extra service. Therefore the following air line ticket was booked directly with the airline.as getting better benefits for cheaper price. Same happens with Hotels prices. There are no cheaper with Premium than in other search engines.
Dear Susana,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Very informative and user friendly was easy to navigate through the process that help choose the rite package for my travel
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
I paid the insurance for my travel for any reason. When I wanted to cancel my return the agent said that He can do nothing for me. That mean scammed me. This company is bad like jetcost. It was my last time to travel with it. I advise people don't travel with Edreams.
Dear Fatima,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Confirmation email spread over 10 pages, when it could have been done in 2-3.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
The worst customer service experience I have ever had and fraudulent charges made to my card. I booked a flight using eDream last year in January. I emailed to cancel in February after I was initially charged as I was not aware this was a subscription service and since I had not used the subscription since it had charged me. They never responded to any email I sent. Eventually, I just asked them to cancel my subscription immediately. I never received a response. I finally figured out how to cancel online and did so. However, this year I was charged again, despite cancelling online. I am also unable to find the cancellation button on their website anymore, even after following their instructions. I have never left a bad review in my life, but genuinely wish other people would not support this horrible business or be scammed by them.
Dear Mia,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I do not have any substantial experience with eDreams, yet.
Dear Teodora,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team