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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
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Efficient and easy to use and great deals! That's why always use eDreams.
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Dear Alexandra,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I have found very convenient and also got very competitive fares on Edreams
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Thanks to you good service and assistance surely i willbooking for next travel thank you
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
I had a need to talk to support about luggage issues and online chat was very helpful
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Thanks for updating me all my trips needed
Then I feel very satisfied for now
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Was easy booking my flight. Very helpful with my purchase with you.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Quick response to very late booking
Reimbursed one aspect that could not be resolved at such late notice very quickly indeed
Very impressed
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
After trying multiple sites and airline portals, I ended up being able to see the itinerary we wanted at a reasonable rate on eDreams. So I was happy to be able to make the reservation for our upcoming summer vacation.
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
You closed my claim for a compensation without any reasons I provided all required documents. This shows you have a secret contract with the airlines to get your share then you close customers claim so you are nothing but a scammer, I think. If not then prove it.
Dear Rabiul,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I believe e dreams is the worst agent in travel services in the world, they wont stand on your side when is time to use the services with extra fees you paid to them to be flexible or insure or anythhing they claim and how they present themselves as having customer services is totally false, theyve trained a bunch of teens with a lot of preloaded saved emails and ansers to choose from, and will make it long until you get tired, but forget about they being responsible and true on what they offered... none of that whill happen, and money refunds, not a chance nither... many people is looking to take legal action agins this shadie scamming web service, a shame is so pused by people. Who dosnt know it, until you need them...
Uafter using travel agents otas and website airline reservation sites for 20 years, ive given most of the m a try. They get your tickets, sometimes they ask extra money, but regarding further assistance, forget about it.
Dear Luinze,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Keep away from edreams! Fraud!
Less than zero! Loosing 800€ because they won't issue a receipt for their services. The worse part is that they make fun of you and consuming valuable time and effort in fruitless communication.
Dear Sta,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
The ap is amazing, super helpful! But I have a question: how do I know if I have done everything right
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
I managed to book flights much cheaper than going to the Airline website directly. The whole booking process was simple, speedy and efficient.
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Good booking experience by this team. I think referring more people will be good idea
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
My first experience using eDreams such a good offer buying cheaper ticket than other ticketing agent will recommend to friends and family. But i'm waiting until the actual day because i've experience bad services during day take off which my ticket have to cancel or reschedule.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
I used a wrong email address so didn't get my confirmation email but this was corrected very promptly thank you
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
It was a good experience, everything was easy until I completed my reservation
Thanks drerm
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team