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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
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Good experience, easy and have everything I need. Cheap……
Excellent! Saved me a small fortune compared to the option Skyscanner
I'm very satisfied with the service I received. Through many years, I have had a lot of successful bookings with Dreams.
Thanks
Easy process to follow and the discounted prices were nice to see
Very very good my experience is well equipped and I was very impressed how easy it is when you're not stressed out.
I found what I wanted quick and was easy to book it. Seems like they give different options.
I quickly and easily booked my flight at a very competitive price
The experience was completely normal to me. Thank you very much.
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Geven een duidelijke beschrijving wart en hoe zaken gedaan moeten worden en houden je daarna altijd goed op de hoogte van het verdere verloop.
Alles perfect geregeld
So far it has been a good experience - Lets see how the flight goes
I wanted to make a booking for a flight from Johannesburg to Durban. When Googling "FlySafair" - the eDreams website come up first. The words: "FlySafair" is typed far larger than their own name, which should be the first red flag. They pretend to be the FlySafair website...
The price quoted for the flight was R 3012 a ticket or R 6024 for two. Eventually they took R 8 831 off my credit card. When I eventually got past their bot, and spoke to a human, they told me I did not choose "the prime option" and asked for extra services - which I did not!
They scammed me out of R2800.
The person communicating with me just said "sorry" all the time - even when I said they are insulting me with the "sorry" they kept going with it - no effort to address the issue, just "sorry" - just to rile me more, adding insult to injury.
Avoid at all cost, they are crooks and will take your money.
Due to a flight cancellation I had to reschedule all my trip and find alternatives very quickly.
I recommend without hesitations.
The experience has been good but lacking in two areas:
- I have not recieved a receipt for my travel & hotel payment. I need that ASAP.
Please email the receipt of payment asap - only have it for the airfare not the hotel.
- Also the hotel has not been in contact with me & I need to ask some questions such as how i get to the hotel from the airport.
Please send me contact details for the hotel.
If you're a tourist you can easily make a payment by Line Pay.
We were looking for a city trip and decided for Malaga. We took the option flight and hotel. Everything went smooth. No difficulties at all!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Bartul,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care