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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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I was able to use a discount code that allowed me to receive additional money off my flight. It's been a while since I booked a flight so I was happy to get that extra discount. I had been contemplating discontinuing my membership but maybe it's still worth it.
Unable to speak to customer service to confirm my baggage check in and what did I get? An AI bullcrap who didn't understand anything. Has the CEO used the Web chat because if they did they would find it embarrassing and surprisingly they allowed something like that to exist.
Very pushy post purchase marketing.
Even now with this review. The link in the e-mail was supposed to be just the confirmation the info on the flight was received.
Dear Josip,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
It was nice and fast way to be served with edreams as compared to other companies.
I have a good experience with eDreames, i bay my ticket in one second, il love this company
I had great experience. Was easy with no difficulty at all. The web site is friendly.
I have been waiting for a refund for over 6 months.
The customer service has been shocking - it said 2 months maximum. That is over $2000 down the drain. I couldn't fly on this specific date due to a medical injury, so I had to rebook, and they said that I could have a refund but this has never materialized. Absolutely shocking.
Every other airline and company I have worked with in the past has been great. This is the worst customer service I have ever experienced.
Dear Charlotte,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
So far everything about getting cheat flights is great. Will see how smoothly the the boarding and getting to destination is!
Easy and no stress...the staff were helpful and catering.enough leg space.
We are thrilled to get non stop flights to Cairo. Hopefully Business class will be as good. They where as competitive as other sites for Business Class
Kao korianik koji korsisti prvi put usluge vase agencije, mogu da kazem da sam zadovoljan.
Mozda bih samo kao sugestiju dodao da se upotpuni uslugom kontakta sa operaterima.
I have already noticed more than once when, when searching on aggregator sites, I am offered to buy through your site without prime status for the same price as with prime status when I search for tickets directly through the application. The discounts are fake, but sometimes even with these fake discounts through your service I can actually buy tickets cheaper.
Dear Yevhenii,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Sorry sir i don't have about this airline before now so I'll see this times
Excellent very proud to go on a plane by myself I am very excited to go and let my hair down
The service is considered very good and excellent, and I believe it is safe. Despite my hesitation in using this application, I have regained my confidence in using this application.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Adiel,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care