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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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I used to buy most of my air tickets via this application and it is very convenient with the best price. I have also subscribed annual prime membership.
I had a great experience with this site...great fares and very fast
Process was easy and fast, and we are set to go. So far so good.
On clic sur 98€ et ça devient 137 ou autre mais tjs plus. Arnaque
I am a prime subscriber for e dreams and when I buy a ticket the app adds like an imaginary edreams discount and then I have the same price I have on all the other search engines I use. So it is not a real discount.
Dear Sofia,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
It was really a good experience, the website was straightforward and got value for money.
Very good and good price. When i logged on it was easy to get full details of price and accommodation
For future reference, please send the flight schedule to my email
Dear Soka,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
It's difficult to see how heavy baggage I can take with me. And if the in in checked baggages will be automatically send all the trip,,
I had to wait more than 24 hours to receive the confirmation. In the meantime I was almost sure that the reservation will be cancelled
Dear Luana,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Thanks, it's okay, I got my ticket. My trip will take place and I am very glad
I like this company, convenient, cheap. I recommend
Thank you. The process of getting my roundtrip ticket to Bucharest and back to Vigo went smoothly.
Booked into emergency row aisle seat with extra leg room and closer to the front to allow earlier egress
First time user, happy with the flight booking process and updated confirmation which follows
Needs to be advertised more to U.S public as true travel booking option.
I will recommend others for this Business. It makes things easy for us and we are very happy that es there is such a possibility
I think the service was great. I found the sites to be very informative ith a wide range of options provided.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ludovic,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care