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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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No no no there be none of that going on here today
Stayed prayed up
After going through the booking process and confirming the price of my ticket i got a message saying the airlines had increased the price by a further £100 plus which was within minutes of me trying to book it. I believe that all third party companies like yourselves do the same everytime just to get more money from the customer. Im not happy about it
I had very bad experience, the website didn't accept to pay with American express in first place so on same day I bought my tkts with airline directly and by my big surprise this company charge me the tickets next day without my approval and I complained and only they refunded part of the total and now passed already 12 days since my last call and still they are saying because an error they didn't refund the total, I feel they stole from me not only money if not as well my time.
Just dealing with them take so long and they are saying sorry but it is not enough and still not processing the refund.
I will mention this experience to all people I know and for sure not use this company anymore.
Dear Eileen,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Not satisfactory. I hope you will add more command to be able to navigate or contact the customer centres. I couldn't email or get through to the number on the platform.
Dear Kolawole,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Too many extra fees after original price, it was 220$ and after all kinds of extras over $300
I was unable to find a means of ordering special assistance at the airports, perhaps because i started with the Easyjet site.
Dear Howard,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Offers are very clear. The views are very clear and to top it up, there are further offers for cars, hotels, etc.,
Good and fast service, firmware for the app is good make you feel comfortable with reservation
Booking was fast. The site had good options & great deal, with a fantastic discount.
The rates and discounts are unimaginable. The app navigation is smooth,the entire sequence of data input is just so convenient
Schrittweise erklärte und übersichtliche Vorgehensweise
604 / 5 000
I bought a trip through eDreams. Got confirmation for the wrong hotel. For 2 days I had to be in the wrong hotel, lost two days of holiday. Can thank the kind Turks who moved us where we were supposed to. Had to call eDreams as a "VIP" customer, on a "free line" Today I received a bill for the two calls, for approximately 300 euros. I am very dissatisfied with scammers from eDreams. I want to cancel my VIP (Prime) membership, but have to call again. I can't find an e-mail I can send to eDreams to cancel the membership on. MUST call them and it will cost me another 100-200 euros. Impossible to cancel the membership!
Dear Edin,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
First my order and flight booking were cancelled, lucky I had no time to look for a new flight because the next day out of the blue my flight was suddenly booked. I could have booked a new flight in the meantime. Then the app and website don t work properly as my booking was not visible for another half a day. I also still didnt get an anwer on how to cancel prime.
Dear Ana,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
It was a good experience with your website. We will come back to you soon
Encouraging and worth giving a trying, hence I choose to know how it operates
Good overall, friendly display.
Many options. Immediate response.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Volker,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care