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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
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Very quickly found opportunities to travel. Missed alternatives for different dates. Smooth booking process and quick payment. The thing I don't like but is probably not due to eDreams, is the fact that a flight will cost about twice as much as advertised for stupid simple things as your luggage, your seat and other stuff.
Recommended to everyone looking for quick response and great price.
Very good! Smooth transaction.
I will use it again in the future.
It emm my was a great site to book with. The choice was very clear to see and helped pick the right flights.
Your App is a bit tricky and I received conflicting emails regarding my check in
All was fine
Thank you eDreams team.
It was so easy for me and I will do my reservation for the next time with eDreams.
From the first moment I looked at a hotel and / or flight on eDreams, the prices kept changing. They kept on getting more and more expensive over a timespan of 12 hours. The discount eDreams is offering for prime members is a lot of rubbish. You get the same price on other travel sites, such as expedia, trivago, etc. And you can even get cheaper rates at the hotel or airline sites.
This is my first experience, everything went pretty well, I am pleased with the result of working with you. Thanks)
I founded difficult to select seats, onboard baggage, all the available requests are not clear from the beginning and very very very expensive.
Dear Zuhair,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Online booking of air Tix is common
Not really outstanding from other.website
Could improve by having less add ons
In the end it's quite costly..
Dear Chun meng,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Muy buena experiencia al adquirir mi boleto por medio de esta pagina web
You say on your site that you will match any price that is less if it's within 24hrs. I tried to request a price adjustment only to be told to connect the airlines directly. The airlines did not help me and we paid more for the flight.
Dear Selina,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
All be aware that this site automatically calculate you hotel bookings according to your flight schedule weather you want it or not and no chance of refund or change of booking, just been made pay for 3 nights in hotel where I wanted 1 night cost me €240.00
Dear Ronnie,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I like easier platform like yours to find my best fly ticket option! Thank you
Have never ever had any issues with edreams. Know the rules of the airline, know about non refundable and hack fares so you aren't ignorant if things go wrong. Wish they would make me an ambassador lol. Used them literally all over the world
Es esmu loti apmierinata😀.😀😀😀😀.Man bija loti viegli un atri atrasst letakas biletes.Un viss labi noriteja.😀
Good experience, good web site, however i managed to not book a bag for my return flight, when trying to add a bag i have been told i can only do this when i check in, this is fine but has left me concerened that i will have a problem returning home.
Mr S Gollop
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Els,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care