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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Generally good experience as I was looking in other search engines and were giving information that was more confusing than being straight forward.
I recommend eDreams without any reservation. This means that I will definitely use eDreams for future needs.
I have been reciving that i need to pay $89.99. Please contact me to letme know what is it about? I can not write an email since i dont know to which one
Nothing special. It was adequate and OK, but not an exhilarating experience...
Our flight was not made as a connection but we bought the tickets at the same time we are travelling from tibilisi to dublin and now we aren't able to fly to dublin
Best prices, hands down. Was navigating through all websites for the best deals and I came across EDreams … my first time and and just can't wait to book my next flight.
Solamente me contestaron por telefono no hay ninguna opcionpara cambiar el apellido que estaba mal
Flights On time, never had a problem. Just that seats a expensive
I could not find where to add my aeroplan points when booking my flight. I now have to add it after the fact with the airline which is less than ideal but at least eDreams told me I had to do that. It would be preferable if it was more obvious on the booking site.
Good explanation,great review, superb reports from other people
It's always good to make business with EDreams l do appreciate how they handle this their app
Dear Rafat,
We appreciate you taking the time to write a thoughtful review, and we're delighted to hear that you had a positive experience.
Thank you for choosing to travel with eDreams. It will be our pleasure to serve you again in the future.
Sincerely,
John
Customer Care
Satisfied with the conditions, speed and quality offered.
I was looking for a cheap price ticket for my vacation and for the 1st time I checked Edream website. I found a good price ticket and so excited going to Spain next week.
Thanks to edream because my dreams came true 😉
I purchased 2 tickets for Vienna (with Air Canada)thinking that the offer was amazing ie a round-trip from Montreal, Quebec to Vienna for 858$ per person: WOW!
However, once the transaction completed, I checked my MasterCard account and saw that I was charged 600$ (for 2 tickets; therefore 300$ per ticket) MORE than the indicated price on my booking confirmation!
After numerous calls and many hours waiting for an agent to answer, I was told that the indicated price was in US dollars!
1) Although I called within 24 hours after completing my purchase, eDreams could not refund me. Had I dealt with Air Canada directly, I would have been re-imbursed... Also, Air Canada CLEARLY indicates if "$" is USD (and not Canadian dollars) which eDreams omits to do.
2) The eDreams agent I spoke with said that prices with eDreams.net are in US dollars; to see prices in Canadian dollars, I should have used eDreams.ca. How could a simple customer like me know this?
I find it very unfortunate and misleading on the part of eDreams that the dollar currencies are not clearly written:
The price in dollars could be either US or Canadian. Not writing which one it is makes it easy for the consumer to go ahead and complete a transaction without thinking twice.
In my opinion, eDreams profits from not CLEARLY writing prices either in USD or Canadian dollars.
I am very dissatisfied with eDreams!
Dear Patrick,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Everything was done exactly according to the trip plan. The experience was positive.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Marina,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care