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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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The whole price for the flight for 2 people was 158 euros I think but when I paid it costed me like180 euros. I want to know why is that?
Booking with edreams is easy, fast and efficient.
They use promotions, freezing the price for the air line, follow ups
Prime made it no cheaper than another website! So disappointed
Dear Catherine,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I like using edreams for booking flights and accommodation fory trips. It is all in one page and easy to navigate, providing timely information 👍
My experience with eDreams was good overall, though sometimes there wasn't enough information provided for check-in. Other than that, the process was smooth!
Everything was clear and smooth during the booking, no hidden fees or charges.
E-dreams is reliable, yes the flights search was easy, though after I have to wait for upto about 12 hours for confirmation, ooh!
At last it was confirmed.
Muy biena aplicacion para la compra de mis vuelos, totalmente recomendable
It is easy to book the flight ticket and get the e-ticket, plus I really appreciate the services of Scandinavian Airlines. The cabin crew is very nice,
All the details and information were same as your website.
Thank you for your service from A to Z.
It was not always very clear what we booked or what choice we had.
Easy to use and many options to choose from
Now survey is annoying
As in my description, I'm the first time user. This lonk is very easy to use and I find their follow up very satisfactory and I would definitely use them again.
Generally good experience as I was looking in other search engines and were giving information that was more confusing than being straight forward.
I recommend eDreams without any reservation. This means that I will definitely use eDreams for future needs.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Heili,
We appreciate you taking the time to write a thoughtful review, and we're delighted to hear that you had a positive experience.
Thank you for choosing to travel with eDreams. It will be our pleasure to serve you again in the future.
Sincerely,
John
Customer Care