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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Very fast and good service. No any problem with customer service,very helpful.
Really good value, easy to book almost too good to be true.
Having this easy booking makes travel so easy.
Great experience almost missed another flight cuz we did late landing but good organised made it on time.
I have had an overall positive experience. My only struggle was that I had to wait an entire day to receive my booking confirmation; other than that, everything else was fine.
It was a smooth and fast transaction as well as updates sent to us.
Thank you
I did not realize I began a free trial and was charged a fee 1 month later that says won't get refunded.
The booking went smoothly. I just wish that when you confirm the purchase and send the link to the booking that you would just display the itinerary on the email so I don't have to keep opening the app to look at various things on the itinerary.
Easy checkout fast reliable tickets great pricing for air fare and cheap hotels and rentals cars
Good afternoon, I had very nice experiences with you, you are the best
My husband and I had a lot of issues due to potential pilot strike and not knowing when or how we'd get home. When the strike was averted, we booked a new return flight from Quebec City and edreams had all the info. Fortunately, air Canada assured us all was great.
Dear Daniel,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Very confusing, did not know of your connection with EasyJet and it was not explained to me.
Dear Sheila,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
For someone who is not good with technology, I found it easy to follow and book my flight x
Todo super bien, excepto que me hicieron sin mi consentimiento una suscripción a una membresía que no solicite, por favor eliminarla.
Dear Javier,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
One flight in the middle of my trip was cancelled, no reason was given. Just an email saying a refund for that flight was being transferred. I looked for flights that worked fith the last flight home that was not cancelled. I couldn't find any eDreams. After spending half a day I was able to find a flight that worked and booked the flight. I was told that the problem was with my bank payment. However, the bank payment was for the whole trip. If the payment wasn't good, then none of the flights would have been booked. Excuse doesn't make sense. Also the returned money was less than the cost of the new ticket.
Dear James,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
The whole price for the flight for 2 people was 158 euros I think but when I paid it costed me like180 euros. I want to know why is that?
Dear Heili,
We appreciate you taking the time to write a thoughtful review, and we're delighted to hear that you had a positive experience.
Thank you for choosing to travel with eDreams. It will be our pleasure to serve you again in the future.
Sincerely,
John
Customer Care
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Lil,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care