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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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I haven't tried your services yet, but I hope to be satisfied
I bought an extra 30 kg baggage from your site The Singapore airline sent me n email for only extra 5 kg.When I talked to your help centre.They told me that they will solve within 72 hours but I have not received any information yet although more than 72 hours.
Good pleased with the service, thank you very much, affordable price and quick response.
I am so happy to have availed the Prime account. I was able to book cheap flights and hotels!
Follow up good, all very good. Looked up flight and all went well
Great experience but needs free bags free bags free bags free bags
Dear Quindarrion,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
It was easy to book my flight and I was happy with that thank you 😊
It was a great experience everything went as plan i can't complain. You guys service are awsome i will recoment it within my network.
I'm not even enjoying this vacation or a trip. Please stop sending emails continuously for a feedback's.
Dear Aethesham,
We greatly appreciate your feedback, as it helps us improve our customer experience and avoid future incidents like this from happening.
Sincerely,
John
Customer Care
Right place into right time according to needs and schedule there is no problems before on going and after all procedures
We couldn't complete the Check In on line with Easy Jet. I got an adult fare for my daughter who is 13, as on line information suggesting that adult fares were for 12yrs and older. I checked in easily for my self but my daughter had problems finding her date of birth on the drop down menus. Luckily a member of easy jet staff completed our check ins at the gate and printed barding passes for us. we were panicing for two hours prior to that.
Dear Timothy,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I just wanted some plane tickets. I got them fast and easy without any other useless stuff being involved.
Called to cancel. Runaround. Finally said a cancellation notice will be emailed. Have not received it.
Dear Mary,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
To painful. Can't even leave a review without 50 characters.
Dear Adam,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I have very good experience with eDreams, helpful, cheap, good deals, on time...
Customer service was great, Akash was super professional and patient. Tried all the possibilities and went beyond to meet my expectation,which I appreciate deep in my heart.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Nyein,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care