On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Dear sir, madam, on the 5th of sept I booked and pricelocked a flight with edreams toe Toronto. When I tried to finalize the booking on the 7th I ran into numerous obstacles: I downloaded the app, found out the price had gone up by 130 euros and discovered that your "pricelock" only covered 50 euros of this.
The provision of "flexi" had been added at the cost of 50 euro without me asking for it and the app did not enable me to cancel it. I rang and after a long wait in the queue spoke to three different people in India who were unable to help and then I got cut off. The app did not let me book or confirm either way and seemed to be stuck. Eventually I had no choice but to book the only flight left for that day at 200 euro more than the original as another 40 euro was added to the price the moment my credit card payment went through, without explanation.By then I had wasted three hours of my time. I have booked flights with you before and had no issue but I think this deserves an explanation and some restitution. Looking forward to your reply, yours faithfully, Martin Dekkers
I 🥰 love to eDreams specifically there services good and manageable
Thanks for eDreams
Very much organized service! But final air fare I had to pay was much higher than expected.
I am very happy to book tickets through eDreams because it is cheap and reliable.
I think it can be fast return message but is fine ty
I hope it will be good vocation
Haven't completed travel yet. So can't give a complete review.
Dear Tikkana,
We appreciate you taking the time to write a thoughtful review, and we're delighted to hear that you had a positive experience.
Thank you for choosing to travel with eDreams. It will be our pleasure to serve you again in the future.
Sincerely,
John
Customer Care
Impossible to cancel Prime online, function doesn't operating on the site or application ((
Dear Konstantins,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I described my case and so many calls agents completely closed the conversation.Rude! But finally in this world there are some kind people.Thank you for your patience.
Great experience and easy navigation.
Quick turn-around time
Multiple options with competitive prices
Hi I would like to know why was there a deduction of $104 made from my account?
Friendly and quick experience, nice prices, and a very lot of options to choose
Great and easy experience and would recommend to others in the future
Dear Amy,
We appreciate you taking the time to write a thoughtful review, and we're delighted to hear that you had a positive experience.
Thank you for choosing to travel with eDreams. It will be our pleasure to serve you again in the future.
Sincerely,
John
Customer Care
Was a good experience navigating through and the response was fast
A travel agent that you can rely on for your travel anywhere in the world
On the booking conformation the personal details are wrong, I have sent several email¬s but still not been rectified.
Dear Customer,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
My experience was truly exceptional. From the outset, I was impressed by the level of professionalism and attention to detail that was demonstrated throughout. The challenges I encountered were met with insightful solutions, and I felt supported every step of the way. The collaboration and communication were seamless, which contributed significantly to the success of the project. Overall, it was a great experience that exceeded my expectations and left me feeling both accomplished and motivated for future opportunities.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Martinus,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care