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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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I purchased the flight ticket via eDreams for mere GBP 20 and received already5 th or 6th email, mostly no reasonable content just some marketing crap.
Was easy to make the booking the price was great as well. Will order there again
I was able to book ticket without any hassle. I love the App which was quite helpful.
Easy and fair prices revealed. Extensive choices of flights,routes and fares.
Dear Tahani,
We appreciate you taking the time to write a thoughtful review, and we're delighted to hear that you had a positive experience.
Thank you for choosing to travel with eDreams. It will be our pleasure to serve you again in the future.
Sincerely,
John
Customer Care
Very easy and convenient way to order but also the cheapest way to order. Highly recommend 🙏
You're getting to be a bother. Stop emailing me. You're getting to be a bother. Stop emailing me.
Great I love flying with spirit it is always easy to get a hold of a customer service specialist and always a smooth trip
Everything is good except the calendar because I couldn't write my data from passport. I was paying for automatically check in bat you didn't have fool information about me. If you have some instructions on how I can do that easily.
Dear Dragana,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
La verdad que fue una experiencia increíble espectacular y más que todo realmente la ATENCION llegan notificaciones súper al tanto de todo y cuando va a haber un cambio de tu vuelo está ahí llega al instante horas antes y la verdad me encantó muy muy recomendado para que todos los próximos usuarios también los pueda utilizar
It was the best price and travel duration that I found for my itinerary
Dear Josiane,
We appreciate you taking the time to write a thoughtful review, and we're delighted to hear that you had a positive experience.
Thank you for choosing to travel with eDreams. It will be our pleasure to serve you again in the future.
Sincerely,
John
Customer Care
Found thru a Google search, so far, seems to be a very good option for travelers.
Dear Ifeanyi,
We appreciate you taking the time to write a thoughtful review, and we're delighted to hear that you had a positive experience.
Thank you for choosing to travel with eDreams. It will be our pleasure to serve you again in the future.
Sincerely,
John
Customer Care
I need to get acquainted, but I think it is fantastic service
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Kamil,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care