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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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It was fast and pretty easy to understand, the details were very clear abd was shown all the time which helped me a lot
Actually it was quite easy since there was only one option for my schedule.
I have no experience yet- just booked a ticket right now for reasonable price
It was easy to do the booking.
And the price was good.
Now we just wait for Invoice.
Una fácil experiencia con muchas opciones de vuelo y hotel, barato y caro. Todo se ajusta a tu presupuesto 100% Recomendado
No problem at all booking online. Still waiting for my official receipt of payment. Thank you.
Price is cheap but after travel I will know how's this. First time I am going to travel
Fue una compra muy fácil de realizar. Enseguida encontré lo que estaba buscando, comparado con otros sitios eDreams ofrece mejor precio! Muy satisfecha!
First time traveled with GP Aviation and I was very satisfied. Price was unbelievable. It took me 3 minuts only and I had my confirmation number in my emails. Fast and easy. I will recomend this company to everyone.
The information on flights and the transaction was easy and I had no issues booking my flights.
Great experience with eDreams.
I have been traveling with them for many years, I feel confident with them.
Rasche Durchführung aller Buchungswünsche.
Freuen uns auf die Reise!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jorge,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care