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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Service is good.shame about sneaky way I was signed up for this subscription,without realising I was doing so!
On their website I was quoted a price for a flight of $302.97 with confirmation invlusive of all fees and taxes. I ordered it right thrn Then when I looked at my credit card statement eDreams had charged me $406.46
Excelente precio y rápida la confirmación los recomiendo pueden comprar sin problema
It took 7 attempts as each time "something went wrong" just before the payment - very frustrating
Dear Jeremy,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Thank you for your organization really Nice, fast and good follow up
It was cheaper to book flight tickets compared to other sites.
We made a last-minute decision to travel to Paris while visiting Barcelona, the fares were reasonable and the time frame worked with our plans. Check-in was easy, and the flight was on time. When we returned, we did not realize we were on a different airline, not being from Europe, we were unfamiliar with the names of the low-cost carriers. We waited in a long queue only to be brushed aside and the staff yelling WHEELING to us. We had no idea what he meant. The kindness of strangers directed us to a different terminal to check in for out flight there. The staff there were so kind and helpful compared to those at Easy Jet.
I enjoyed the process from start to finish and will recommend to anyone interested in
I didn't like the way I was informed about applied discount on the end of the booking procedure, just before payment.
Quick and check the way to book a flight online. I booked a trip from Paris to Hungary, and it was very convenient..
I paid baggage fees via Edreams and they turned out to be twice as expensive as the airline itself charges. That is a bit confusing.
I tried eDreams before and this time the reservation was according to my needs specially the price and follow up.
Very easy to book straight forward and received confirmation very soon afterwards the EDreams app is very good too just short form to fill to receive boarding pass
It was really easy made the purchase I just added place and date and done!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Amanda,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care