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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
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Satisfacción. Christina Gilbert Sabugo es la persona que vuela en esta reserva pero el correo que os dirijis es el de su marido. Mi nombre es Ricardo Mata Villanueva y tengo también un billete de Dar es Salaam a Barcelona que compré con vosotros (por cierto en la ida el 6 de enero tuve problemas con la aerolínea y perdí mi vuelo, dicen el mal tiempo, la nieve, el anticongelante).
The booking of our flight back to Barcelona was rejected. Then, when we booked this specific flight again the price had risen 300 €. I wouldn't say we are satisfied with edreams.
Dear Jordi,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Easily booked, no problems
A question, can i check in via your app or do i have to use the airline app.
Thanks in advance
Vincent
I made reservation but did no receive confirmation within 20h. Therefore I had to contact customer service. Conversation with agent was good but the overall conversation was 17min. Long that will cost me additional mobile money. Finally I received confirmation.
The booking price was 380 EUR, but 438 EUR was taken from my account.
No additional fees were shown before or after payment.
Lack of transparency and poor customer support.
I had to contact my bank to resolve this issue.
Dear Siham,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Good good good good good good good good
Good good good good
Good good good good
Good good good good
Good good good good
Good good good good
Good good good good
Good good good good
Lady who first assisted needs complete retraining. She wanted extra £50 I explained that I had taken out the insurance for no extra cost- she refused to budge.
Dear Teerapat,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I froze the price of a trip and the next day went to continue the reservation and kept getting an error message. I phone your contumer supoport and they told me I had to make a new reservation, which was at a higher price, which defeats the purpose of freezing the price. I will not be recomending this service to anyone, as you are not capable of complying with the most basic aspects of your servuces.
Dear Margarida,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
This is my first time I have experienced paying for my normal luggage which was very shocking to me because I didn't take any extra luggage, it's just my normal luggage that I normal travel with, was very disappointed if may say so...
Dear Jan,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I Booked through eDreams then checked direct and it was cheaper direct!
I then looked for another flight return to spain and guess what it was cheaper booking direct with the carrier.
Seems pointless using this company
Dear Peter,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
While booking my flight, a window appeared offering me 15 days free membership of EDreams prime with a charge kicking in on the 5 th Feb. I tried to bypass this window but couldn't progress the booking of my ticket. I have tried to cancel this membership account since but I am having dyin doing so
Buena accesibilidad a los vuelos y hoteles excelentes precios. Recomendado
I have been travelling with eDreams for years and have never been disappointed. This is why I became a Premium member. The company always offers the best option, it is reliable, and the service it offers is exemplary. Highly recommended.
It saved me money many times and it is the reason why I am.keeping my Prime membership for 3 years already.
Only be VERY carefull with their app when you are booking a flight as they show you all the flight Departures and Arrivals time in 12-hour time format, so the only difference is that little "a" or "p" letter in the "am" and "pm". That font is extremely small and you can make my mistake easily: for example - when you see a flight which shows you Departure at 10... you think naturally that it means 10 in the morning. But if you miss that little font behind, showing the "pm", you will book actually very late night flight. They will not write on the Edreams app "22:00" but they will write 10pm. The pm is hard to be seen, so it is very confusing, especially as Edreams is a comparison website and will offer you a lot of flights to your desired destination, so you will have to check many bigger-shift and bold/black numbers, incl.prices, do it will be very easy in the rush by looking at all these various flights, scrolling up and down the big list... looking at 9 or 10 o'clock given as a departure and not to miss that actually they mean "pm" = 21 or 22:00 in the night. I booked 2 flights making that mistake twice and I am travelling a lot but I have never had such problem witj any other comparison websites or airlines: they simply use 24-hours Time format instead 12-hours Time format like Edreams app does.
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Dear Christina,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team