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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
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Edreams charged my Visa card on 12/01/2025 €115.36 for Prime Annual when i booked a ticket. This extra charge for Prime Annual without my authorization. Found this amount reserved on my Visa card, together with the airfare. I did and still do authorize the airfare. Note that I already paid €77.99 for Prime last September 15th 2025. Why charge me another €115.36 for Prime Annual? This is a rip off. Contact with customerservice was also difficult. First chatbot. At the end is was suggested to contact my bank
I had a notification of partial cancellation on my booking, which I had to call the help service agent to release the refund unless I won't get a refund, also the rebookibg at the same time cannot be done because of old my old booking still. Luckily the contact center phone number is toll free.
Dear Tanyarat,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I usually plan my trips in advance, especially for conferences in distant places. My booking experience for Bangkok, Thailand for October 2026 was: very quick search, clear and efficient booking and payment, all questions answered.
I found this website when trying to book internal flights in a foreign country. The process was clear and concise. I also found the prices very reasonable and the process of booking was very easy. I recieved prompt service overall.
Haven't been able to check in & revive boarding pass for flight in two days. I would prefer to be able to access it in advance to make sure there isn't any issues!
Dear Customer,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Me confirman solo el pasaje de ida y no me dan alternativas para el de vuelta al mismo valor
Estimado Carlos,
Lamentamos sinceramente que su experiencia con nuestro servicio de atención al cliente no haya sido la ideal.
La forma en que se gestionó la interacción no se ajusta a nuestros estándares de calidad, algo que nos tomamos muy en serio.
Hemos revisado su caso para verificar que se cumplieran los demás estándares de calidad y le aseguramos que su solicitud está en proceso y se está gestionando correctamente.
En cuanto tengamos una respuesta, le notificaremos por correo electrónico a la dirección que utilizó para realizar su compra.
Agradecemos su paciencia y comprensión durante este tiempo.
Atentamente,
John
Equipo de Atención al Cliente
The person who gave me all the solutions to the problems I generate by making mistakes when I was trying to buy some flys, was too kind and gentle.
I'm gratefull!
When I realized the price for this service, I want to stop my contact with eDreams, afterall it was free test for 15 days.please send a confirmation that I stopped this service and test.
I had to do 2 internarional calls and 2 times was attended by person with a horrible spanish language. I am still waiting for the eDreams email with the flight confirmation. I have not received yet aferre 48 hours! Horrible service. Next time i will book directly with the arline company insté as eDreams and i will not renew my eDreams premium account. My friends for the same flight received the flight confirmación from the airline company in 1 minute!
Dear Raul,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I have nothing to say. They canceled my flight on February 14 and I have to go to work on February 15. I booked a new ticket for 15.2 in the morning from Paris to Prague
I eventually found the flights I needed, at least I think so, though I'm not convinced they were actually the cheapest. Quite honestly, the filtering options and process was not that intuitive though I did get there in the end - at least I booked flights that worked for me, I think at a reasonable cost after the eDreams premium discount. I should also say, even this review service was not that easy, as I had to re-do it on my PC, because the iphone version wouldn't send.
Dear Anthony,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
But i was surprised about the 10 dollars charge monthly starting the end of this month for a year
Can i cancel it or i should loose my reservation and do i get back the money for the tickey price?
Dear Geralda,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
It was very nice to make my reservation with eDreams, it made my travel plans easier and I was able to follow through, with the plan I had set for myself
Unfortunately I went for the cheaper option and didn't realise that I signed up for a one off payment for Prime member. Should read the small print. NO thing is cheap anymore is it!
Could not believe I was on a 15 day free trial, then yearly payments. Was able to call to cancel yearly fees, could make things more clear, that dreams is not a free service
Dear John,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Everything was excellent, except for the fact that I cannot cancel the Prime trial and I am obliged to pay the annual fee for the Prime version. I cannot cancel it by phone because I am unable to make calls. There are also no clear instructions on how to do this online.
Dear Mairy,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
My return flight schedule was changed and accepted by E-Dreams without my consent. Even worse, they haven't informed me about it until I checked on Qatar Airlines website. When I email them about it, they haven't even responded. I contacted Qatar airlines only to know that E-Dreams is aware of the schedule change and they haven't informed me about it. I now have to wait 8 hrs in the airport for change over instead of 1 hr. Terrible experience with this company after I paid for being a Prime member. Never booking with them again.
Dear Raja,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Your app is messy and saving frequent flyer info is not working. Sometimes paying a booking is a problem and you have to repeat the process several times before the payment go through.
Dear Kim,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
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Dear Paul,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team