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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
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Thank you very much for this interest. I am very happy about it and I will decide every travel that takes place through you and your company
إنه رائع جدا وجميل جدا جداسسيرىانظمنززننعغقرةنعفلزمهفبزملىكاتتوننتنلتاتعاممااظككمنتاةوززددكطططججحخهعغغفقييسسسءءؤرىوزمهفرىوتلىوزةررى وننن
2 tickets cost 2646 Euro. My bank messaged me that my account had been deducted 2646 Euro. However when I checked my transactions online $3000 had been transferred by visa card. Now 2646 Euro is not $3000 so what was the other $300 for?
A few days back I had to book a ticket to UK from Germany but it proved to be nightmare for me. Absolute customer rip off. I booked a ticket and paid the amount straight away but two weeks after edreams again took £89.99 from my account without informing me of any such charges. Phoned customer service thrice and they told me that they took that money for membership which I didn't even opt for. After heated conversation they assured me a refund of £45 which still I didn't receive but for the other £45 they shamelessly denied returning. What a scam.
Dear Aisha,
Thank you for your message. In order to properly review your case and provide a detailed answer, we need a few more pieces of information.
Please contact us at your earliest convenience with the following:
Your booking ID (included in your confirmation email)
The email address used to purchase your booking (if different from the address you're using to contact us)
A full description of your situation and/or request
Once we have received these, we will gladly help you and answer any questions you may have.
Sincerely,
John
Customer Care Team
It was fast and simple and gave you options to choose seating and options to prepare before you land
Quick experience. Easy to understand. Very helpful with the options
I enjoy using your site. It is very clear and the booking is working very well.
Edreams still remain a topnotch in the flight bookings sector. I look forward to securing more flight ticket with Edreams
When I booked the flight, everything went smoothly. And they always send me information if anything changes.
It was real quick and good customer service. I like it so far.
I was not able to addy details in Turkish airline PNR because, email id and other details are not mine in this PNR, I have added my email adress in Copa Airlines and indigo but I am not able to addy email id or frequent flyer details in Turkish
So I request you kindly change your email to mine in Turkish airlines.
I will never book with edreams.com anymore because poor response
I will never book with eDreams.com because no response from the mails
Dear Krishna,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Había conseguido una tarifa aérea muy buena. Pero parece que el adicional por cambios y reembolso, no le satisfizo a Iberia al emitir el ticket y lo anuló sin previo aviso. Señalo que eDream me hizo el crédito x la diferencia no aceptada x la línea aérea.
Dear Customer,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Judith,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care