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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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It is not easy for seniors to navigate in some sites. Things are not clearly made and most of the time requires an expertise that only young people can manage. I'm frequent user of your site and can make everything that I need.
Very easy to book my flights, got exactly what we wanted abd easy to book
Bien, pero tengo un problema porque cobraste hoy otra veces?
Yo biaje 18 de 11 2024 llamame *******
The website is easy to use and to navigate and the payment went very smoothly and was quickly realized.
First time user and I had no issues. They had the best price also.
My experience was Average. Due to the long wait time for confirmation.
Dear Burnley,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Good service with prices. Easy system to find your flights. Having to be a member I saved quite a bit!
I found a good deal and I made it! It was quick and efficient, I'll definitely keep using eDreams!
It was good experience. It was also convenient. There are many apps, but eDreams is better than manybothers
Dear Mohammed,
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
John
Customer Care team
El proceso de compra fue muy sencillo y rapido para realizar la busqueda de los boletos y el respectivo pago, todo salio bien. Ahora esperando para realizar este viaje en el mes de Enero.
Easy to order good price i have to see at the time of the fly 1/1/25
I just love the excellent secure user-friendly system and the prompt feedback.
Dear Oberd,
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
John
Customer Care team
I arrived and i had booked for all-inclusive and they had me as B&B, the breakfast was inedible.
In the room,the below didn't work.
TV
FRIDGE
INTERNET
SHOWER
AIR CONDITIONING
THIS IS TERRBILE
Dear Bruce,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Fast booking, easy to pay, price cheaper than others but the UI lacks the functionality to cancel the sutomated charge subscription for prime accounts
Not bad could be better from my experience maybe next time again
Dear Vouchmey,
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
John
Customer Care team
You guys are very efficient! Thank you for assisting me, will choose you again
There were repetitive questions asked which delayed the process of booking a flight.
Dear Christina,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I am more than satisfied with service that eDreams provides especially as a Prime member
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ujjal,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care