On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I suggest you this booking company because I always use it and its very easy to book flights with very good prices.
I have trouble with my prime account. There are many terms that make me feel stuck and forced.
Excelente la experiencia 10/10 lo recomiendo al 100% te hace la vida más fácil y confiable
We booked airline tickets from Athens to Madrid with dreams.
The process of booking and paying was very easy. Everything was clear and easy to understand. As a senior ( almost 70years),I had no problem using the steams booking site. I can highly recommend using this site.
EDreams has good reputation and we always have good experiences with eDreams.
I'm not a technological savvy person, using this app was super user friendly!
I booked my flight just a few hours before the departure, and I immediately received all the necessary information and the boarding pass within 10 minutes. I chose the automatic check-in and the support via text message, which was very helpful. The flight was enjoyable and the crew was very attentive.
Es la mejor aplicación para comprar vuelos! Siempre compro aquí, es economico y fácil.
It is my very first time using eDreams website, I was just curious and also I was interested because of good offer
It was very easy to manage and to make my first purchase, I already downloaded app and will use it again and again
I bought a ticket for Delhi from Kolkata the charge was US $69.77. And then without any warning, they charged my card $110.68. I called them and then a woman named Esha tells me that $40.91 is the service charge. Yes $ 41 service charge on a $69 ticket. And they never told me about it and did not send the receipt either when I booked the ticket.
The woman Esha would not connect me to her supervisor, would not give name of her supervisor, would not give me the address of the company so that I can legally contact them and challenge or complain. And when I demanded invoice she would not send me the invoice immediately. Only after two hours she sent me the invoice when I demanded it.
If while purchasing I knew that they are going ot add a service charge of $40.91 on a ticket costing 69.77, I would not even bother to buy a ticket from them. They never sent us the invoice earlier as soon as purchase was done.
This place is rip off. Never buy a ticket from them. I am going to report them for bad faith business practices.
I sure hope they go bankrupt soon.
I would give them zero rating if it was possible.
I get the best rates from edreams. Received confirm straight away when i was book my flight
Prenotazione andata a buon fine. Ho ricevuto la boarding pass dalla compagnia
So far, am satisfied with the service, hope to travel a lot more using this app.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ravindra,
Thank you for your message. In order to properly review your case and provide a detailed answer, we need a few more pieces of information.
Please contact us at your earliest convenience with the following:
Your booking ID (included in your confirmation email)
The email address used to purchase your booking (if different from the address you're using to contact us)
A full description of your situation and/or request
Once we have received these, we will gladly help you and answer any questions you may have.
Sincerely,
John
Customer Care Team