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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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It was easy for booking amazing. And everything its going by the best way. Thanks for your good services
Good……………………………………………………………………………………………………………………..
I successfully reserved my air tickets and hotel, and the prices are lover then on the other sites.
Its so easy all comes on the phone so no paper so very satisfied and should needs be ill be back
Very straightforward to book and not overly expensive. Travelling with jet2 also made my decision as they are very professional and we travelled with jet2 a few times and found them extremely welcoming.
Когда стала участником годовой программы подписки, то сомневалась. Но сейчас довольна предложениями и сэкономила уже больше денег, чем годовой абонемент. Плюс хороший сервис и поддержка клиентов. Благодарю вас за труд.
It is straightforward, less complicated and user friendly
All details of flight were explained making it easier for me to decide to book flight
It was easy to book with you, there isn't too much to answer, though I think you can put the choice of seats section I only realized after that's I didn't do that part.
Very cheap price and very easy to buy the ticket. I found it to be a very good site
Great experience with my time and my need save me money and time
How come i cant choose currency of RM Ringgit Malaysia? Ended i choose US dollar to pay for my transaction
I have not received confirmation, please send confirmation
I needed last minute flights for a very brief trip to the UK. I always check edreams first and they had the best prices. Very pleased.
Regrettable as the entire process ended up very confusing and haphazard, unclear and confirmation a headache. Support was also nightmarish. Clarification was difficult. In fact it is best not talking about my experience and just hope everything goes well.
Dear Raymond,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mark,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care