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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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I had to book a very important last minute trip and eDreams made it possible. I'm very happy with the experience and look forward to book more trips in the future.
So easy and fast. Thank you for your service! I will recommend e dreams to all my friends!
Enjoyable, comfortable, clean, neat and professional service.
I am satisfied, flights at good prices and whenever there are none on the other sites, there are here
They have very Good customer care and they are very reliable
Hello,
I ordered a return tickets to Bilbao. I couldn't do the check in online for Paris/Bilbao so I missed my plane and I ordered another one much more expensive with EDreams same day 2 hours late. I'm very disappointed!
With the second ticket I could do the check in but still have to go to print the ticket at the airport, apparently an online ticket wasn't available
I lost €200 😢
Thank you!
I'm glad there was Black Friday because it would have been expensive
Service was easy to use, fast and I got what I needed. Thank you
Seamless effectiveness, every step very well explained, and transparent costings.
It could be more easy because the booking process took time s the fares were little complicated
Dear Hinal,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I try to search for a cheap tickets from cyprus overall is ok.
Easy to got the informetion, and price was good. It will be good to keep better fairs for the Holliday.
A lot of emails but I am still not sure about my ticket so it is a little confuse
Dear Linda,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
All cool, no issues, easy-to-use app on the-go with great support service
So far so good got the ticket from this sit and so far everything was ok.
ครี้งแรกค่ะ ยังไม่เคยจอง ไปเที่ยวกับน้องชายของให้ค่ะ เค้าก็แนะ
It was a good service. I got a very good rate for the tickets and it was very fast
Great experience, very easy to find and follow. Best prices and realy fast respond of the web.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Karen,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care