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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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The prices are reasonable and shopping is very easy And all and very safe
Nice quick easy to booking trip
Will recommend others to use Edreams website services
Besides long waiting for confirmed, the confirmation has no ticket numbers. Therefore, more time is consumed searching/ asking around for it.
I suggest that it should be more users-friendly and the ticket numbers should be sent together with the confirmation.
. הייתי מעדיף לראות קודם את הסה"כ ולאחר מכן את הפירוט.יחסית בסדר גמור עד כה. שלב אחר שלב
Excelente la pagina muy especifica se me hizo facil y entendible hacer el proceso de reserva
This website has the best prize. I got the same ticket much cheaper here.
Thanks for your interest & discount for my reservation. Best.
Las ofertas siempre son muy buenas no he tenido ningún problema con mis reservas
I book flight through e dream it was great and easy I talk with customer service regarding of prime membership she did easy Thanks for support
Very good. Making travelling arrangement was easy and effective
I had an excellent experience with eDreams. Everything was clear
I have done the booking in a few minutes,every thing goes well and I recived the e-mail confirmation imidietely
One of the flights was indicated incorrectly, with 1 day = 24hr later than my request at Helsinki transit. But in the other hand, it says below and this is what I want, so I believe this is correct.
Connection: Change plane
Transfer duration: 2 hours 30 min. Check with airline for boarding time and gate.
Dear Chiharu,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
The guy(customer service representative) wanted to keep me in premium membership at any cost, including telling me that I cannot cancel. I couldn't have him cancel my premium membership until I told him my bank will block Edream. It was horrible experience.
Dear Narine,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
It is nice and fast, and I'm always using Dream. It is comfy and easy to use, and have the cheapest offers
I am new to booking my flights online, but I was still used to going to an agent and getting everything confirmed. I would give you a different rating once my trip is over and done with and everything goes on without a hinge.
Dear Anadel,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Overall it was a good experience, fast and easy, so for the moment i am happy with this service.
I liked the hotel, everything is good for 2 stars hotel. There are hot water in the shower, towels, everyday cleaning, good classic Italian breakfast with tasty coffee, friendly personal, good location
I couldn't book using Apple Pay, my airfare price went up and I ended up paying more for my flight ticket due to technical error on your side, you should honor the price difference, I am very DISAPPOINTED with eDreams
Dear Nancy,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Minh,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care