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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Good, Good, Good, Good, Good, Good, Good, Good, Good, Good, Good, Good, Good, Good, Good, Good
My experience fight through eDreams have been excellent and formidable.
Great deals on best price and the flexibility to change dates
My email data was full and it didnt accept my booking confirmation so i was desperate to contact but u have no telefon number
Not sure why I am being charged £89 by eDreams? All I think I have signed up to is the purchase of a return ticket to Rome in July? But I now note a debit on my PayPal account and cannot remember to signing up to any membership? Can you let me know soonest
Dear Jomon,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Satisfactory experience, keep the good work
The platform is perfect and recommend to all travellers
Dear Customer,
Thank you for your feedback! We wish you all the best on your upcoming journey.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Dear David,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I recommend yr business to other people... the tickets are very reasonable price.
Smooth booking process, great deals, and no hassle!
The service is reliable and affordable, cheaper than other sites, I got a very good deal from edream site. Thank you
Taking four times by the phone to fix the proble was quite of an annoying experience
I would describe myself as an open and honest person who doesn't believe in misleading other people and tries to be fair in everything I do.
Experience was fast and easy. I really appreciate it. Thank you
Facil, util y ameno. Mejor opciòn precio - calidad, agencia calficada.
Im so happy with edreams and easy in using
And have to much information in edreams
Good value prompt emergency flight at short notice. Also on our preferred route.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Frances,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care