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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Experience was fast and easy. I really appreciate it. Thank you
Facil, util y ameno. Mejor opciòn precio - calidad, agencia calficada.
Im so happy with edreams and easy in using
And have to much information in edreams
Good value prompt emergency flight at short notice. Also on our preferred route.
A few wee hiccups at the beginning with not having used the site before but once in and purchasing, all very simple
Bit difficult since currency is gbp it could be easier if the currency can be changed
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It was very appreciative and fast-truck in giving feedback as soon as my application was input and less than 24/7, I received my booking confirmation.
Kudos eDreams!
I always have good experience and find the best deals and prices
I purchased the ticket and checked in without any particular problems
The process was fairly standard but wha I realized that one of the dates mas wrong and tried to change it things became much more complicated and I'm still waiting to see if my changes have gone through.
All went as expected. Relatively easy site to navigate so far. Will have a final evaluation after I've experienced check in for departure & return. Don't like all the surprises that go along with air travel these days!
Dear Diane,
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
My experience came out of trying several different "travel offering" groups with quite different approaches, some contradictory (to me) information, and some confusing sets of decisions to make to decide what to go with (whether it be travel dates, different options on baggage, seating arrangements, etc. I've been travelling international both professionally and personally for over 50 years, and I have to say the organisations offering travel online have become far too complicated with far too many choices.
Dear David,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
The cost of airline tickets is the major reason one explore the internet and eDreams provide one window solution.
I'm really pleased with the service, even guiding me thru my questions of my bookings
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Susan,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care