On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I'm really pleased with the service, even guiding me thru my questions of my bookings
Easy booking and quick booking confirmation email received
Very good love this app every time i fly to london i get my tickets from here and there are very good deals go save money and good timing so i don't need to wake up early hahaha
The experience was good and I will most definitely book again with edreams
Very good service and ease of booking a flight. Easy to obtain boarding passes.
It's really great and easy.
I loved working with you.
Thank you so much.
Overall process was smooth and easy. I just didn't agree to a $10 monthly fee subscription of any sort. Why this was added I don't understand. I'm now worried that you're going to charge me anyway even though I declined the subscription. Untrustworthy companies usually do this type of shady sales activity.
Every steps was clear, and the price was the best one, keep the good prices
Good and fast but the price are expansive and I couldn't reserve the seats.i was forced to go on Turkish Airline to reserve the seats. I couldn't do the travel insurance on Turkish Airlines because they don't do this for Romanian citizens. Please let me know how I can do travel insurance. Thank you.
I was done buying tickets by Edreams and I was very satisfied. Perfect done
The booking went well for Barcelona, but when I was trying to Alicante, your website did not have the Ryan flight so I booked in Ryan airways directly
It was fast and easy, mostly i use edreams platform to search for tickets, it shows me cheaper alternatives and fast routs
I called three times to cancel the prime membership that you guys automatically signed me up for and this is out of this universe the way I was treated by the customer service rep after 35 minutes he hasn't canceled it giving me all kind of reasons to keep the membership And afterwards smiling. He put me on hold that I had to quit after an hour cause I couldn't wait anymore, I guess my only option is to disputed with a credit card.
Everything solved in a timely matter when i had an issue with my account
Price is high rather then other website. No prime facilities
Dear Shamia,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
It's very user friendly interface and give you entire detail you need to make your decision instantly.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Marian,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care