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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
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Hadn't tried a BnB before. Using this service was easy, provided a wide variety of choices and was very responsive. Would use again in the future.
I got email confirmed my trip. But try to login To manage my booking. It show my email n reference is wrong and now I m worry am I already make my booking.
Thanks thanks thanks thanks thanks thanks thanks
Dear Mohamed,
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
John
Customer Care team
SE ME DEBITO DE INMEDIATO EL DINERO Y AHORA ME MARCAN OTROS VUELOS. PENSE QUE EL VUELO YA ESTABA CONFIRMADO. AHORA TENGO DUDAS
So far so good. I booked with dreams, because a did booked a ticket for my family a year ago and it was a good experience, no problems at all. Thank you
My experience was superb until I started to receive these messages indicating a compulsory review. I am not sure if this is truly ok, or just really extremely bad design. Which ever it was, my experience just dropped dramatically.
I thought it is fraud in prices... But when I booked everything. I was so happy to find a cheapest flight rates for my travel.
Hace años que saco mis viajes aquí. Siempre los mejores precios, nunca un problema. Descuentos Prime reales
Forced to accept to subscribe to a service that i am not interested in and on too, had to wait to cancel the forced subscription.
The saving in price wasn't worth my time handling the rest of admin tasks.
Dear Customer,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
It was great and eDreams been following with every single detail so glad and happy for this experience and will advice all to join
Al confirmar mi compra la app mueve las fechas de nacimiento
I was very satisfied about the time and easy way about understanding all the booking and of course the prize was very acceptable, I shop around and couldn't get same options and prize that's why I always choose edreams
The booking process is easy to follow App. The only downside is that I have to request for my receipt before it was issued but it was issued within few hours which I really appreciated.
I highly recommended eDream
My experience was very bad because right before I booked the price changed. I believe that is a clearly a practice of thieves I could do not recommend again. I'm really sorry the customer experienced team could not help me at all so I will give a bad review for your company at all sites I can show again and have a nice day.
Dear Konstantinos,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
It stated 33euros and not per leg of the flight. Also, it stated that you could cancel this insurance. I tried to cancel because I was billed 66euros and I was told this is non refundable.
Dear David,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Looking for flights to Spain via Skyscanner, we found edreams. Within no time we had flights booked exactly when we wanted and connection to car hire.
Everything worked very quick and got the confirmation in minutes, Good as the flight was in 3 hours. I found out that this works better on a laptop than booking on a phone. Great options. Will use it more often.
Everything worked very quick and got the confirmation in minutes, Good as the flight was in 3 hours. I found out that this works better on a laptop than booking on a phone. Great options. Will use it more often.
I was able to book a flight at a normal price duing this holiday season where all prices where soared up. Thank you for helping.
I struggled to book a flight while I have been redirected from skyscanner, since even though I logged in with my prime account, I haven't been able to use a voucher I finally had the chance to.
The flight was significantly cheaper being redirected from skyscanner, thank booking on edreams app, however, even though I raised a ticket with them, they couldn't care less, and said to always use their app.
I will use whatever I want, website, or whatever. If there is a better deal through skyscanner, why not to save a bit?
Ridiculous situation. I have overpaid £15 because of it.
Dear Gabriel,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Yin,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team